Job Description & How to Apply Below
About the Role
The role involves providing technical support and maintaining POS hardware and related equipment, ensuring smooth operations
Responsibilities
Install, upgrade, troubleshoot, and maintain POS hardware, networking components, and other related equipment.
Provide technical support for POS hardware, low-voltage cabling, Ethernet, device drivers, and operating system installations (Windows 7/10/11 and related tools).
Collaborate effectively with internal and external stakeholders, including EHD, third-party vendors, and teams.
Monitor and manage the Service Now ticket queue, resolving issues within established SLAs.
Support field technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras, and other store IT equipment.
Apply basic knowledge of cabling and low-voltage wiring.
Demonstrate basic electrical knowledge (highly preferred).
Adapt quickly to new tools, technologies, and equipment as required.
Use Slack and Microsoft Teams effectively for communication and collaboration.
Communicate with clarity and patience when interacting with store partners and technicians, demonstrating strong interpersonal skills and a proactive attitude.
Work collaboratively within a team, communicating professionally in both verbal and written formats, and coordinating effectively with technicians, peers, staff, and leadership.
Actively participate in special projects as assigned.
Qualifications
3–4 years of experience in a professional IT environment with hands-on technical work and demonstrated success in executing projects.
Bachelor’s degree in Computer Science, Information Systems, Electrical/Computer Engineering, or equivalent professional experience.
Strong time‑management skills, passion for technology, and a desire to continuously learn and grow.
Ability to actively listen, understand diverse perspectives, and collaborate effectively.
Proactive, self‑motivated, and able to remain calm under pressure.
Capable of managing multiple tasks and projects with strong attention to detail.
Natural aptitude for learning and understanding various systems, hardware, and software tools.
Required Skills
Technical support for POS hardware and related systems.
Knowledge of low-voltage cabling and Ethernet.
Experience with Windows operating systems.
Strong communication and interpersonal skills.
Preferred Skills
Basic electrical knowledge.
Experience with Service Now ticketing system.
Familiarity with Slack and Microsoft Teams.
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