Linux​/Windows L2 Support Engineer

Position: Linux/ Windows L2 Support Engineer
Location: Bengaluru

Experience:

3+ yrs

Position Type:
Full Time

Location:

Bengaluru

Notice Period :
Immediate to 15 days only

Support Engineers will focus on system reimage, firmware upgrades, compliance remediation, authentication configuration, log forwarding setup, and remote support across Windows, Linux, ESXi, iDRAC, Network/SAN Switches, Storage, and PDUs. Work centers around maintaining security, compliance, and operational readiness across engineering lab environments.

Core Responsibilities

- Perform OS reimage and patching tasks for Windows and Linux servers using Dell Northstar templates.
- Install and configure security and monitoring agents (Splunk, Carbon Black, Trellix, Rapid7, Tenable).
- Configure Okta/RADIUS authentication across servers and devices.
- Perform ESXi reimages, firmware updates, and vCenter onboarding.
- Configure forwarding of logs to Splunk and validate data ingestion.
- Conduct iDRAC firmware resets, BIOS upgrades, and remote console operations.
- Perform firmware/software upgrades on network switches, SAN arrays, and PDUs.
- Validate TACACS/RADIUS integration for network/SAN devices.
- Ensure systems meet Dell’s SRO scan compliance requirements.
- Document procedures, configurations, scan results, and compliance reports

- Windows Servers : OS reimage;
Windows Server admin;
Patch vulnerabilities;
Install & configure agents;
Okta/RADIUS integration;
Run SRO scans - Northstar, Splunk, Carbon Black, Trellix, Rapid7, Tenable, Okta

Linux Servers : OS reimage;
Linux admin;
Patch vulnerabilities;
Install & configure agents;
Okta/RADIUS integration;
Run SRO scans - Northstar, Splunk, Carbon Black, Trellix, Rapid7, Tenable, Okta

ESXi Hosts: ESXi installation;
Firmware/BIOS upgrades; vCenter onboarding;
Configure VUM;
Splunk forwarding;
Okta/RADIUS integration - Northstar, vCenter, Splunk, Okta

iDRAC:
Firmware reset & BIOS upgrade;
Remote console;
Authentication configuration - iDRAC tools, Okta - iDRAC tools, Okta

Network/SAN Switches:
Firmware upgrade; TACACS/RADIUS authentication;
Backup/restore configurations - Switch vendor tools, TACACS/RADIUS

Storage (SAN):
Firmware/software upgrade;
Splunk forwarding;
Authentication;
Multipath/zoning validation - Storage vendor tools, Splunk, Okta

PDUs:
Firmware reset & upgrade;
Backup/restore configuration - PDU vendor tools