Operations Manager

Location: Bengaluru

Operations Manager - Clinical Ops

About Sugar.fit:

Sugar.fit provides a "Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management". Sugar.fit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $10M in seed funding.

What’s in it for you?

- Be a part of building the entire clinical operations for a diabetes reversal start up
- Take ownership of critical business operations by driving high-caliber processes and systems that will help scale Sugar.fit to a million users in the next 2-3 years.
- Get the opportunity to leverage your analytical and problem-solving skills to improve consumer experience while contributing to building a large, trusted healthcare brand.
- Work closely with tech/product teams to co-create scalable solutions that deliver exceptional user and coach experience.
- Get first-hand experience of building high NPS products and business at scale.

What will be the key responsibilities?

- Design and refine processes, track operational metrics, and manage experience KPIs while embedding best practices across functions.
- Identify new opportunities for improving workflows, systems and product solutions that impact consumer, coach or doctor experience.
- Develop, manage, and grow high-performing operations and quality teams to support multiple operational streams across the user lifecycle.
- Work with product & tech teams, clinical experts, and operations leadership to implement key initiatives that improve efficiency and user outcomes.
- Manage and drive timely execution of all initiatives across people, process and technology functions.

What are we looking for?

- 3-5 years of experience in business operations/clinical operations/consulting/startup ecosystems with proven ability to scale processes.
- Strong analytical and problem-solving skills, with a data-driven mindset
- Demonstrated ability to work with cross-functional stakeholders and drive alignment.
- Experience in building and managing large teams with a focus on quality and outcomes.
- Passion for healthcare, technology, and improving user experience
- Go-getters, who are comfortable working in an ambiguous environment
- Love for problem solving and impact orientation
- Strong bias-for-action

Life

- Life so good, you’d think we’re kidding:
- An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
- Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
- Tailored vacation & leave policies so that you enjoy every important moment in your life.
- A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
- Learning and upskilling opportunities. Seriously, not kidding.
- Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.

our mission is to “Enable people to lead a Normal life”. Through our products and services, we want to reverse and manage diabetes. In pursuit of this objective, we are always looking for excellent team members to fulfill the vision of building these incredible and innovative products.