Associate Director - Learning & Development

Location: Bengaluru

Associate Director – Learning & Development

Operations L&D Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

● Own enterprise-wide learning strategy and capability architecture — aligning learning

interventions directly with business OKRs and long-term growth plans.

● Translate business goals into structured capability-building frameworks with

measurable outcomes across functions.

● Design and institutionalize competency frameworks with clear proficiency benchmarks

and capability roadmaps backed by skills-gap analytics.

● Establish robust learning governance through data dashboards tracking participation,

effectiveness, behavior change, ROI, and business impact.

● Move L&D from reporting to predictive insights — using analytics to influence productivity,

attrition, compliance, and performance outcomes.

● Drive impact measurement using structured frameworks (Kirkpatrick Level 1–4, ROI

models) and conduct quarterly business impact reviews with leadership.

● Lead digital learning transformation — LMS, LXP, microlearning, AI-driven personalization,

automation, and skill-tracking ecosystems.

● Build capability heatmaps and readiness dashboards to enable workforce planning and

succession pipelines.

● Shift L&D from a training-delivery model to a performance consulting model —

diagnosing root-cause gaps and designing KPI-linked interventions.

● Institutionalize SOPs across TNA, program design, delivery, evaluation, and impact

measurement.

● Ensure compliance, audit readiness, and governance standards across all learning

initiatives.

● Manage L&D budgets with cost-benefit analytics and outcome-based vendor

scorecards.

● Build an analytics-first culture within the L&D team — enabling data storytelling,

accountability, and measurable impact.

Are you who we're searching for

●

Qualification:

MBA / PGDM in HR, Organizational Development, or related field.

Certifications in Instructional Design, Learning Analytics, or Coaching preferred.

● Experience : 10–15+ years in Learning & Development, Talent Development, or OD roles

with proven enterprise-scale impact.

● Strong exposure to learning strategy design, digital transformation, analytics-led

governance, and leadership development frameworks.

● Hands-on experience with LMS/LXP platforms, learning analytics dashboards, and ROI

measurement models.

● Demonstrated ability to partner with business leaders and influence executive

stakeholders.

● Strong strategic thinking, business acumen, and performance consulting capability.

● Data-first mindset with ability to translate insights into measurable business outcomes.

● Change champion who thrives in high-growth, fast-scaling environments.

● Proven track record of leading cross-functional improvement projects and delivering

measurable outcomes.

● Strong stakeholder management, communication, and execution capability in

high-velocity operational environments.

● Process-first thinker with strong bias for action and continuous improvement.

Sounds like we’re talking about you? Please add your application to our cart!

Why Zepto should be your next career move

This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that will

shape the future of the Indian startup ecosystem. If you’re ready to go all in, execute like

never before, and create impact on a massive scale, there’s no better place to do it than

Zepto.