Associate - Learning & Development; Process Trainer

Position: Associate - Learning & Development (Process Trainer)
Location: Bengaluru

Role Overview -  We are looking for a dedicated Learning Business Partner (LBP) to support our Business Engineering & Solutions team. In this role, you will be instrumental in onboarding new talent and ensuring our Tech Support engineers are equipped with the necessary skills through structured boot camps and practice exercises. You will act as a bridge between leadership and the L&D function to drive a culture of continuous learning and operational excellence.

You will be working with functions like - Technical support, Integrations (Solution Engineering), Success Rate Monitoring and Technical Account Management.

Key Responsibilities
New Hire Training:
Create and lead the "First 30 Days" plan. You will help new Tech Support engineers get ready for work through boot camps and practice exercises.
Learning the Ground Reality:
Spend time working closely with the teams to see how they actually do their jobs. This helps you understand business goals and the real challenges employees face every day.
Spotting the Gaps (Training Need Identification):
Talk to managers to find out where the team is struggling. Use what you learned "on the ground" to suggest the right training sessions to solve those problems.
Creating the Plan:
Once you know what’s needed, build the training plan. You'll decide how the training will work and get feedback from leaders to make sure the plan is perfect.
Making it Happen:
Be the person in charge of running the training. This means managing the calendar, sending out invites, and making sure everything goes smoothly on the day of the session.
Managing the Tools:
Use our learning apps (LMS) to upload training videos or documents and keep track of who has finished their lessons.
Proving the Results:
Show that the training worked! You’ll need to have the data (numbers) ready to show how many people attended, what they thought of it, and how it improved their work.
Stakeholder Management:
Meet regularly with department heads to understand their goals and build strong working relationships across the company.
Vendor Management:
Find outside training experts, handle the paperwork and payments, and make sure their workshops run smoothly from start to finish.

Mandatory

Qualifications & Skills

Experience:

1-2 years in Tech Support, Technical Training, or Learning/HR for Engineering teams.
Technical Proficiency:
You must understand how APIs and technical tools work.
AI Tools:
Experience using AI like Gemini, Claude, Replit, or n8n to automate tasks or create content.

Position Type  - Contract

Job Location  - Bengaluru