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Job Description & How to Apply Below
Job Title:
Rostering Coordinator
Experience:
1+ Years
Shift Timings: US Shift – 6:30 PM or 7:30 PM IST
Work Model: Hybrid (3 days office)
Role
Summary:
The Rostering Coordinator supports schools and districts by onboarding users onto the i-Ready platform. This role involves managing student and staff data, troubleshooting rostering issues, and working closely with educators and internal teams to ensure smooth account setup.
Key Responsibilities:
Manage and troubleshoot rostering methods (Clever, Class Link, manual uploads, i-Ready)
Work with large datasets and Excel to prepare student and staff rosters
Use Salesforce to manage and track customer cases
Support educators with account setup and user onboarding
Resolve customer and technical issues related to rostering
Assist with district-specific projects and data uploads
Required Skills:
Strong customer service and communication skills
Good knowledge of Excel and MS Office
Experience using Salesforce or similar CRM tools
Attention to detail, time management, and problem-solving skills
Ability to explain technical processes to non-technical users
Experience:
1+ year of experience in customer support or a similar role
EdTech or rostering support experience is a plus
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