Predictive CRM AI Analyst

Location: Bengaluru

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Predictive CRM AI Analyst to join our team in Bangalore, Karntaka (IN-KA), India (IN).
Role Summary
We are seeking an experienced    Predictive CRM AI Analyst   to leads the design, deployment, and governance of predictive intelligence by building data    driven scores, models, and decision logic that power sales and medical workflows.
The resource will work closely with our internal IT, vendor and business teams and Owns predictive intelligence within LSC (e.g., next best HCP, next best message), ensuring models are accurate, compliant and embedded seamlessly into business workflows.

Experience:

3
-5+ yrs

Key Responsibilities
Owns predictive intelligence within LSC to support business use cases (e.g., next best HCP, next best message)
Define and maintain predictive scores, rules, and thresholds used across sales, marketing, and medical workflows
Leverage Data Cloud insights, historical CRM data, and external data to build predictive intelligence
Collaborate with business teams to identify high-impact predictive use cases
Work with CRM and AI teams to embed predictions into workflows (task suggestions, alerts, dashboards)
Monitor model performance, accuracy, and business impact over time
Ensure predictive logic comply with all internal compliance standards, medical/legal requirements, and data privacy regulations
Support continuous improvement of models based on outcomes and feedback
Partner with Salesforce and System Integrators on advanced predictive capabilities and roadmap features
Provides guidance on Salesforce platform best practices across functional design and feedback.

Qualifications
3-5+ years of experience in data science, or advanced analytics, preferably within Salesforce ecosystem

Experience with predictive modeling, scoring, and decision engines
Familiarity with Salesforce CRM, Data Cloud, or CRM Analytics
Ability to translate business problems into data-driven decision logic
Experience in regulated industries preferred (pharma/life sciences)
Strong analytical, communication, and stakeholder management skills
Salesforce certifications and Agent force experience are a plus (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst, Salesforce Certified Agent force Specialist)
#LI-North America

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
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