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Job Description & How to Apply Below
Location: Bengaluru
Product Owner/Manager
(Telecom OSS Service Assurance)
Why should you choose us
Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry's pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.
Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit:
Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global.
To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.
Let's build the future of mobile telecommunications together!
About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions.
For more information visit
About the Role:
Looking for an experienced Product Owner to drive the vision, strategy, and delivery of OSS Service Assurance platform . You will own the product backlog, define use cases across fault, performance, and log management, and work closely with engineering, pre-sales, and customer teams to deliver measurable outcomes for Tier-1 and Tier-2 operators globally.
Key Responsibilities:
Product Strategy & Vision
• Own and communicate the product roadmap for Service Assurance modules
• Define quarterly and annual product goals aligned with operator needs and market trends ]
• Conduct market analysis and competitive benchmarking across vendors (Nokia, Ericsson, Netcracker, Amdocs, IBM)
Backlog & Delivery
• Own, prioritize, and groom the product backlog; translate operator requirements into detailed, sprint-ready user stories and acceptance criteria
• Define and maintain requirement documentation, use case specifications, and technical annexes for customer requirements
• Drive NPI (New Product Introduction) process end-to-end
Customer & Stakeholder Engagement
• Work directly with telecom customers (MNOs/MVNOs) to gather requirements, run workshops, and validate solution designs
• Support to Respond to RFPs/RFIs with technical solution proposals and use case documentation
• Present product demos, quarterly reviews, and roadmap sessions to CTO/CIO-level stakeholders
• Represent the product in partner and alliance discussions
Cross-functional Leadership
• Act as the bridge between business stakeholders, customers, and engineering teams
• Run sprint ceremonies — planning, review, retrospective — in an Agile/SAFe environment
• Manage dependencies across platform teams (Fault Monitor , Performance Monitor, Configuration Manager, Network Topology ,Network Inventory )
Required
Skills & Experience:
Domain Knowledge
10+ years of experience in Telecom OSS, with at least 2 years in a Product Owner or Product Manager role
Domain Knowledge of IPTX/ Transport , RAN , Core, Cloud & Infra
Deep understanding of Service Assurance — Fault Management, Performance Management (PM counters, KPIs), SLA monitoring
Hands-on knowledge of 5G RAN, Core, and Cloud-native network architectures
Familiarity with TMF API Standards , O1 interface, 3
GPP standards, TM Forum frameworks (eTOM, TAM, Open APIs)
Experience with operator environments — NOC, zero-touch operations, AIOps
Technical Proficiency
Familiarity with Kubernetes-based deployments and cloud-native microservices architecture
Ability to read and contribute to HLD…
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