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Job Description & How to Apply Below
Purpose of this Position
Maintain good relationship with customer by providing pre-sales and post-sales technical support to Key Accounts & Preferred Account (KA &PA).
Provide technical consulting and problem solving.
Support PoC, FAT and product testing
Provide technical training and on-site seminars to customers
Support additional task required by supervisor to achieve strategic objectives
Major Areas of Responsibility
Work closely with the CSM/RSM/BDM/KAM to provide technical support & solutions for KA & PA –
To answer request for proposal
To resolve customer's applications via technical expertise.
To obtain customer satisfaction.
Project support in Pre-sales stage
Tender Document study and analysis.
To propose suitable solutions, execute POC (Proof of Concept) and FAT (Factory acceptance test) for Moxa's channels and end customers
Support pre-sales activities such as seminars, customer visit, exhibition, to present product features and value proposition.
To provide Internal/External technical training to either Moxa colleagues or customer
To handle additional assignments or projects on demand which is required by supervisor to achieve strategic objectives
Minimum
Job Requirements
Fluent in English language
College degree in Engineering or related degree
At least 3 years experience of working experience for network product.
Familiar with network technologies such as VLAN, RSTP, IGMP, NAT, VPN and Routing Function.
CCNA, CCNP, or above is preferred.
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