Senior Product Manager

Location: Bengaluru

About the Role
We are looking for a Senior Product Manager to lead product strategy and execution for Content Management - the knowledge foundation powering AI-assisted responses across the Responsive platform.
Content Management is evolving from a traditional repository and governance system into an intelligent knowledge platform powered by AI. The goal is to help customers ingest, curate, improve, govern, and maintain high-quality knowledge with significantly lower manual effort.
Intelligent Knowledge Management  - This role will focus on building intelligent content management capabilities using AI agents, automation, and workflow intelligence to continuously improve content quality, freshness, trust, and reusability across enterprise response workflows.
AI-powered governance and automation  - Areas of focus include AI-assisted ingestion and organization, stale content detection, knowledge recommendations, trust and governance workflows, and reducing operational effort involved in content management.
Customer and workflow orientation  - The role requires strong understanding of enterprise workflows and close engagement with customers and field teams to understand how knowledge quality impacts AI-assisted response workflows and business outcomes.
Systems thinking and product depth  - We are looking for someone who can think deeply about content systems, knowledge workflows, metadata, trust, permissions, reuse, and AI-assisted orchestration - not just standalone features.
What You’ll Own
Define and evolve the roadmap for Content Management capabilities across the Responsive platform
Drive product direction for:
AI-assisted content ingestion and organization
Content quality, freshness, and lifecycle management
Trusted retrieval and AI-grounded responses
AI-powered governance and automation workflows
Improve how organizational knowledge is reused across various use cases - including responses (RFx, questionnaires), field/team queries, and trust center experiences
Define, measure and improve success metrics around content quality, trust, reuse, and operational efficiency
Partner closely with Engineering, AI/ML teams, UX, GTM, and customer-facing teams
Engage with customers and field teams to understand knowledge management and governance challenges
What We’re Looking For
Required
7+ years of Product Management experience in SaaS, platform, or enterprise workflow products
Strong systems thinking and structured problem-solving ability
Demonstrated ownership of outcomes, not just feature delivery
Experience working with Engineering and AI/ML teams on complex product or platform capabilities
Strong product judgment, prioritization, and communication skills
Demonstrated AI-first thinking and hands-on use of AI tools in day-to-day product workflows
Strong Advantages
Familiarity or experience with knowledge management, search/retrieval, governance, AI-assisted workflows, or content systems

Experience with AI-powered workflows, copilots, orchestration, or evaluation systems
Hands-on use of AI tools for research, prototyping, workflow design, or product development
Ability to prototype workflows or use AI-assisted coding tools independently
Technical fluency with APIs, LLMs, vector databases, or AI infrastructure concepts
B.Tech in Computer Science (or equivalent technical background) and MBA is a plus