Delivery Operations Team Lead

Location: Bengaluru

Skill required:  Procurement Operations - Procurement Management

Designation:  Delivery Operations Team Lead

Qualifications:

Any Graduation

Years of

Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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What would you do  You will be aligned with Accenture s Finance Operations vertical, serving as a senior practitioner and team lead for Procurement Operations within a managed services engagement. You will oversee the day-to-day execution of the Procurement Operations team — managing workload distribution, ensuring KPI performance across PR/PO processing, vendor master data, and Tier 1 helpdesk operations, and serving as the primary escalation point for complex issues.

You will drive SOP governance, team capability development, and continuous improvement. Procurement policy interpretation, supplier negotiation, approval authority, and sourcing strategy decisions are handled internally by the business and are not part of this role Procure to Pay (P2P) covers the end-to-end process from purchase requisition through supplier payment, encompassing requisitioning, purchasing, goods receipt, invoicing, and payment. Effective P2P operations support supplier relationship management, cost control, and financial compliance.

What are we looking for  Bachelor s degree in Business, Supply Chain, Sourcing, Procurement, or related field; MBA a plus 7-11 years of experience in procurement operations, P2P processing, strategic sourcing, or supply chain management Hands-on experience with procurement intake and ERP systems for end-to-end PO management and vendor master data Strong working knowledge of ITSM or helpdesk tooling for team operations and KPI tracking Familiarity with analytics or reporting platforms for operational performance reporting Strong working knowledge of SOX controls, internal controls, and audit-ready documentation practices Experience in Source to Pay services, procurement processing, and spend analysis Prior experience mentoring, coaching, or supervising team members Exposure to process improvement methodologies Proficiency in Microsoft Excel and PowerPoint Exceptional multi-tasking skills with the ability to manage multiple end-to-end process cycles simultaneously Strong analytical and problem-solving skills with attention to detail Excellent written and verbal communication skills;

ability to build and maintain relationships with suppliers and internal stakeholders Strong project management and relationship-building skills

Roles and Responsibilities:

Roles and Responsibilities Lead, mentor, and develop a team of Procurement Operations Specialists, managing daily workload distribution across PR/PO, vendor master, and helpdesk queues Monitor team KPI and SLA performance in real time; identify bottlenecks, rebalance workloads, and intervene proactively to prevent backlogs Serve as primary escalation point for complex procurement issues; perform root cause analysis (RCA) and corrective action planning (CAPA) Conduct regular 1:1s, performance reviews, and coaching sessions to build Specialist capability Manage onboarding and training for new team members, ensuring proficiency in internal systems and SOPs Coordinate resource allocation and coverage across shifts and during peak periods Develop, maintain, and version-control SOPs, desktop procedures, and exception playbooks for all Procurement Operations activities Ensure all team activities comply with SOX controls, internal policies, and audit requirements;

maintain audit-ready transaction logs Prepare…