Senior Vice President Product Management

Location: Bengaluru

About Exotel
Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology.

Role Overview :
As the Sr/Vice President of product Management, you will lead the vision, strategy, and execution of Exotel's product portfolio, including CPaaS, CCaaS, Chatbots, and Generative AI solutions. This high-impact role involves shaping the future of customer communications, driving innovation, and achieving measurable business outcomes. You will collaborate with cross-functional teams to deliver products that delight customers and position Exotel as a market leader.
We seek a visionary, detail-oriented product leader who thrives in dynamic environments, enjoys problem-solving, and is passionate about creating products that address real customer pain points.

Experience :

Product Management Expertise
15+ years in Product Management, with leadership roles in cloud communications, SaaS, or AI-driven platforms.
Proven track record of scaling and managing complex product portfolios.
Experience integrating Generative AI and innovative technologies into products.
Enterprise SaaS Experience
At least 5 years of experience serving Enterprise Customers in the last 7 years.
5+ years working in the SaaS world in the last 7 years.
3+ years in the Customer Experience (CX) space (CRM, Contact Center, AI Automation) in the last 5 years.
Technical Understanding
Experience building web-based products (not mobile apps) with an emphasis on real-time, mission-critical applications like customer service/support.
Deep understanding of cloud technologies, AI, and software development life cycles.
Business Acumen
Proficient in using TAM and SAM analysis to build business cases for product development.
Demonstrated ability to drive revenue growth and deliver measurable business impact.
Track Record
Can passionately discuss at least one successful or failed product you've envisioned, built, and launched.

What you bring :

Customer-Centric Mindset:
You focus on how a product solves customer pain points rather than its novelty or uniqueness.
Proactive Learning:
Your feature ideas stem from customer conversations and support tickets, not just online trends.
Understanding the 'Why':
You do your homework to understand the underlying customer need before proposing solutions.
Continuous Improvement:
You are always seeking to learn and improve through hindsight and feedback.
Listening

Skills:

You listen more than you speak and remain open to new inputs and ideas.
Adaptability:
While you hold strong convictions, you are willing to align and move forward when needed.

Leadership :

Team Development:
Experience building and mentoring a team of 15+ PMs.
Cross-Functional Influence:
Regularly collaborate with peers in engineering, support, sales, and CX to align and achieve goals.
Storytelling & Evangelism:
Passionate about storytelling; participate in conferences, round tables, and analyst briefings to influence perspectives.
Inspiring Teams:
Motivate engineering teams to build products even when they are not the 'latest trend.'
Mature Disagreement:
Disagree passionately but align and commit to the team's direction once a decision is made.

What This Role Offers

Strategic Leadership:
Influence Exotel's growth and market position.

Innovation: Work on cutting-edge AI and cloud communications technologies.
Impact:
Drive business transformation and customer success.
Growth:
High-visibility role with opportunities for professional advancement.

Collaboration:

Inclusive environment that values diverse perspectives and fosters innovation.