Senior Systems Escalation Engineer - Citrix

Location: Bengaluru

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by  our commitment to empowering our employees around the world .

The Opportunity:

ECI  has an exciting opportunity for an experienced  Senior Systems Escalation Engineer - Citrix  with advanced expertise in Citrix Virtual Apps and Desktops (CVAD), Citrix Xen Desktop, Net Scaler, VMware, and Azure Virtual Desktop (AVD). The ideal candidate will design, implement, and manage enterprise desktop virtualization solutions, lead migration and upgrade projects, and ensure high availability, security, and compliance. Strong experience with FSLogix, Citrix Profile Management, Windows Server infrastructure, and a solid understanding of Office 365 technologies is required.

This is an  onsite  role in Bangalore.

Schedule Monday through Friday 8AM EST to 5PM EST.

What you will do:

Citrix Desktop Virtualization
- Manage and monitor Citrix environments using Citrix Studio/Director
Organize and deliver virtual desktops via Machine Catalogs and Delivery Groups
Define and enforce Citrix Policies for user experience and security
Configure and manage Store Front for access to virtual desktops and apps
Administer Citrix Profile Management and FSLogix for user profiles
Deliver virtual apps and desktops using CVAD
Oversee Citrix Licensing and ensure compliance
Lead migration and upgrade projects for Citrix environments

Net Scaler Administration
- Configure Load Balancing and GSLB to distribute traffic across servers
Manage SSL Offloading for encryption and decryption
Define and implement Authentication Policies
Set up Content Switching to route traffic based on content
Administer Gateway for Citrix/VPN to provide secure remote access
Create and manage Rewrite/Responder Policies to modify and respond to traffic
Lead migration and upgrade projects for Net Scaler environments
Collect logs and troubleshoot issues for optimal performance and security

Azure Virtual Desktop (AVD) & Azure Cloud
- Provision and manage AVD resources via Azure Portal.
Create and manage host pools, application groups, and user assignments.
Deploy, scale, and troubleshoot session hosts.
Configure and manage FSLogix profiles for AVD users.
Implement security controls and compliance policies.
Lead migration and upgrade projects for AVD environments.
Manage Azure VMs, networking, storage, and RBAC as needed for desktop virtualization.

VMware Virtualization
- Manage VMware vSphere & ESXi environments.
Administer vCenter Server, VM provisioning, templates, vMotion, DRS, HA, vSAN, and storage policies.
Configure VMware networking (vDS, NSX), snapshots, and cloning.
Monitor and analyze logs, perform upgrades, and lead migration projects.

Windows Server & Infrastructure
- Manage Active Directory (AD DS), DNS, DHCP, Group Policy, and clustering.
Implement and manage DFS (Distributed File System) for file replication and namespace management.
Configure and support Hyper-V, IIS, NPS, and certificate management.
Automate tasks using Power Shell scripting.
Monitor system performance and ensure high availability.

Office 365 & Collaboration
- Demonstrate working knowledge of Office 365 technologies (Exchange Online, Teams, SharePoint, One Drive).
Support integration of Citrix environments with Office 365 applications.

Security & Compliance
- Implement data loss prevention, threat management, and audit logging.
Ensure adherence to regulatory compliance across all platforms.

Migration Expertise
- Lead on-prem to cloud migrations, upgrades, and tenant-to-tenant migrations for Citrix, Net Scaler, VMware, Azure, and desktop virtualization platforms.

Who you are:

8-12 years in IT infrastructure, with 5+ years focused on Citrix desktop…