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Job Description & How to Apply Below
Own Every Moment at Net App
At Net App, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, Net App is where your journey begins.
Job Summary
We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 3 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Administration of various Net App Products, Implementing Net App Best Practices, Troubleshooting, Performing Net App ONTAP upgrades and Advanced Configurations.
Experience in supporting a varied clientele is essential as is a strong understanding of Net App storage-based technologies.
Job Requirements
Experienced in Net App Storage (Deploying and administering Net App Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – Active
IQ Unified Manager/ Insight, Snap Center, Managing backup integration with Net App technologies).
Experienced in DELL EMC ISILON Storage (Deploying and administering Isilon Storage, CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with Net App technologies);
Proficient understanding of Net App Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror, Intelli Snap) including monitoring and troubleshooting, administration, replication technologies, security hardening.
Experience in other Net App storage products like Cloud Volume ONTAP, Amazon FSXn, Azure Net App Files, Storage grid, E-Series, Solid Fire/HCI would be highly regarded.
Experience in Net App Metro Cluster Architecture and Administration will be an added advantage.
Experience in performing Switch Upgrades is desired.
Experience in writing basic Python/Ansible scripts would be beneficial.
A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks.
Strong understanding of Storage protocols and technologies.
Knowledge in ITIL methodologies:
Change, Incident, Problem and Configuration Management.
ITIL Fundamentals certification desired.
Working knowledge of monitoring platforms, backup and disaster recovery platforms.
Experience in Linux and Windows System Administration
Strong customer communication and documentation skills.
Built and maintained strong relationships with internal and external stakeholders.
Positive, proactive, team-orientated attitude with a flexible and innovative approach to work
Education
Typically requires a minimum of 8 years of related experience with a bachelor's degree, and preferably 10 years; or 6 years and a master's degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity
Employer:
Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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