Digital Workplace Engineer II

Location: Bengaluru

Exp - 1-3 Years
Experience in Digital Workplace, IT Operations, Endpoint Management, or IT Support environments
Strong understanding of modern device management concepts and endpoint technologies
Experience or exposure to Microsoft Intune, Microsoft Azure / Entra , and JAMF Pro
Experience supporting Windows and macOS environments

Digital Workplace Engineer
The Digital Workplace Engineer is part of Sinch's global Enterprise IT organisation and plays a key role in managing and improving the end-user digital workplace experience across the business.
This role combines operational, analytical, and technical responsibilities, with a strong focus on device lifecycle management, process improvement, asset management, and workplace technology enablement. The successful candidate will work closely with global IT teams, vendors, procurement partners, and stakeholders across the business to support and enhance the delivery of IT services and hardware to Sinchers globally.
In this role, it is important to be proactive, self-driven, forward-thinking, collaborative, and solutions-oriented, with a strong focus on continuous improvement and user experience.

Key Responsibilities
IT Operations & Asset Management
Manage purchases and procurement coordination for IT hardware
Manage onboarding and offboarding processes for IT hardware and end-user devices
Support asset management processes including inventory tracking, auditing, and lifecycle reporting
Manage takeback and redeployment processes for IT hardware
Handle deviations, escalations, and ad hoc hardware requests
Coordinate with global procurement partners and logistics providers
Maintain accurate documentation relating to hardware procurement, asset management, and operational processes
Identify opportunities to improve workflows, reduce manual effort, and streamline operational processes
Collaboration & Stakeholder Management
Work closely with global Enterprise IT, Security, Procurement, Finance, HR, and external vendors
Provide input into hardware standards, device strategy, and workplace technology improvements
Support regional and global IT initiatives and rollout activities
Act as a key contributor in improving the overall Digital Workplace experience for Sinchers globally
Assist in driving alignment and consistency across global workplace processes and standards
Digital Workplace & Endpoint Engineering
Support endpoint management platforms including Microsoft Intune, Microsoft Azure / Entra , and JAMF Pro
Assist with the configuration, deployment, management, and compliance of Windows and macOS devices globally
Support device lifecycle management including provisioning, configuration, deployment, redeployment, and retirement of assets
Assist with device policies, compliance profiles, software deployment, and automation workflows
Support troubleshooting and day-to-day administration of modern workplace technologies and endpoint management solutions
Work closely with senior engineers and IT support teams to improve automation, standardisation, and overall user experience
Assist with onboarding new technologies and continuous improvements within the Digital Workplace environment
Requirements
Secondary or tertiary education within IT, Engineering, Computer Science, or a related field
Experience in Digital Workplace, IT Operations, Endpoint Management, or IT Support environments
Strong understanding of modern device management concepts and endpoint technologies
Experience or exposure to Microsoft Intune, Microsoft Azure / Entra , and JAMF Pro
Experience supporting Windows and macOS environments
Familiarity with device compliance, configuration profiles, software deployment, and identity/access management
Experience working with hardware asset management and procurement processes is highly desirable
Strong communication and stakeholder management skills
Ability to prioritise tasks, manage competing demands, and work independently in a global environment
Strong analytical mindset with a focus on process improvement and operational efficiency

Experience with Atlassian products such as Jira and Confluence is advantageous
What We're Looking For
A proactive and solutions-focused mindset
Strong attention to detail and organisational skills
A collaborative team player with a customer-first approach
Someone comfortable working across operational, analytical, and technical responsibilities
A willingness to challenge existing processes and help drive continuous improvement across the Digital Workplace space