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Job Description & How to Apply Below
Hiring - CEM Delivery Lead
We are actively looking for a dynamic and experienced professional for the role of CEM Delivery Lead to join a fast-paced and growth-driven environment.
Experience
Required:
15+ Years
Industry : BPO / BPM
Location : PAN India
Digital Customer Service / Operations
Budget :
Upto 45 lpa
Key Responsibilities:
• End-to-End Service Delivery Management
• Managing SLA/KPI Performance & Customer Escalations
• Leading Onsite & Offshore Teams
• Client & Stakeholder Management
• Workforce Planning & Resource Management
• Performance Management, Mentoring & Team Development
• Process Improvement & Operational Excellence
• Customer Satisfaction & Governance Reviews
• Reporting, Dashboards & Audit Compliance
What We’re Looking For:
• Strong leadership and people management skills
• Experience in customer operations/service delivery
• Excellent communication & stakeholder management
• Ability to handle high-pressure operational environments
• Proven track record in driving customer satisfaction and process excellence
This is an excellent opportunity for professionals who are looking to grow into a strategic leadership role and make a real business impact.
Interested candidates can share their updated CV or connect directly for more details.
- References and recommendations are highly appreciated!
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