Production Support Professional

Location: Bengaluru

Provide Level 2/3 application production support for in scope data related applications. Investigate and resolve production issues including feed/connectivity issues. Work on service requests using the Incident / Service management workflow, raised by business users and provide resolution. Work along with onshore support team to manage batch support of jobs feeding in data and delivering data to consumers
Act as first point of contact for support teams for any clarifications related to business flow Analysis and documentation of business requirements
Ensure performance efficiencies and bottlenecks addressed as part of monitoring Receive handover from business at close of trading day for overnight batch run and support Maintain and support environment for different databases and applications in scope Liaise with other IT team for downstream and upstream application for required support, testing for issues dependent on them
MSSQL Linux Windows (Admin level knowledge) Networking (ftp, ssh, telnet, etc) Monitoring tools (Nagios)
Understanding of ITIL Practices - Incident, Problem, Change Management, Problem Management, and Event Management Exposure as 'level 2/ Level 3' resource Worked on JIRA/Confluence. Knowledge of Capital Markets and Trading Basic knowledge on Investment Banking.
Should possess excellent communication skills with a high level of client interfacing Should be able to work multiple items with competing priorities at the same time Should possess excellent analytical skills Exposure of working with global clients and multi-cultural teams