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Job Description & How to Apply Below
About Zensciences
Zensciences is a strategic B2B marketing agency specializing in Strategy, Design (UX/UI, Product, Graphic), and Content for leading IT services and technology companies.
Job Title:
Word Press Support Engineer
Position Overview
We are seeking a skilled and proactive Word Press Support Engineer to join our team during US business hours . In this role, you will be the go-to technical resource for maintaining, troubleshooting, and optimizing a live, high-traffic production site.
You are a great fit if you love solving technical puzzles under pressure, possess deep Word Press expertise, and can confidently ship small-scale front-end and back-end updates quickly and reliably.
Key Responsibilities
Production Support: Monitor, diagnose, and resolve technical issues on a live, high-traffic Word Press site, ensuring minimal downtime and optimal performance.
Feature & Layout Tweaks: Implement front-end changes, style adjustments, and interactive elements using clean HTML, CSS, and JavaScript.
API & Integration Management: Maintain and build out third-party service integrations using REST APIs and webhooks (specifically managing subscriptions and paywalls via Piano and Stripe ).
Task Scoping & Delivery: Autonomously scope, estimate, and execute small-to-medium development tasks with a fast turnaround time.
Collaboration:
Communicate clearly and reliably with stakeholders regarding issue status, technical blockers, and deployment timelines.
Required Technical Skills
Deep Word Press Expertise: Strong, hands-on experience working with core Word Press architecture, custom themes, child themes, and PHP.
Modern Word Press Tooling: Proven experience working with Custom Post Types (CPTs), the Block Editor (Gutenberg), and the Word Press REST API.
Core Front-End Stack: Solid proficiency in HTML5, CSS3 (including responsive design), and modern JavaScript.
API Integration: Hands-on experience integrating third-party services via APIs and webhooks.
Environment Familiarity: Comfort working in live, traffic-heavy production environments and using debugging tools to isolate issues safely.
Nice-to-Haves / Strong Pluses
Direct experience integrating or troubleshooting Piano (audience/subscription platform).
Direct experience with Stripe API and webhook handling for payment processing.
Core Competencies & Requirements
US Alignment: Ability to work consistently during US time zones/business hours.
Reliability & Ownership: A dependable professional who takes ownership of issues from discovery to resolution.
Strong Communication: Excellent written and verbal communication skills, with the ability to explain technical problems simply.
Agility: Ability to pivot quickly between active troubleshooting and scheduled development tasks.
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