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Job Description & How to Apply Below
Position Details
Position :
Permanent
Role :
Technical Support Analyst
Experience : 1 to 7 Years
Location :
Bangalore
Shift :
Rotational Shift
Work Mode :
Hybrid
About the Company
Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises.
We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.
About the Role
Provided customer support for Autodesk tools including AutoCAD, Revit, and 3DS Max, assisting users in the AEC domain with technical queries.
Handled installation, activation, and licensing issues, ensuring smooth onboarding and tool usage.
Delivered basic troubleshooting and workflow guidance across drafting, BIM modeling, and visualization.
Managed customer interactions via chat, email, and phone, ensuring timely resolution of issues.
Escalated complex technical problems to higher support teams while maintaining accurate case documentation.
Key Responsibilities
Provided customer support for AutoCAD, Revit, and 3DS Max users in the AEC domain
Assisted with installation, activation, and licensing issues to ensure smooth tool usage
Delivered first-level troubleshooting for technical and configuration-related problems
Guided users on basic workflows, including drafting, BIM modeling, and visualization
Handled customer queries via chat, email, and phone support channels
Escalated complex issues to higher support teams and ensured proper resolution tracking
Maintained accurate case documentation and reports for process improvement
Required Skills & Experience
Hands-on experience with AutoCAD, Revit, and 3DS Max (minimum two tools mandatory)
Strong understanding of drafting, BIM modeling, and visualization workflows
Experience in handling installation, activation, and licensing issues for Autodesk products
Good knowledge of technical troubleshooting and issue resolution (L1 support)
Familiarity with AEC domain (Architecture / Civil / Interior Design)
Ability to manage customer queries via chat, email, and phone support
Strong communication and problem-solving skills
Experience in ticketing systems, escalation handling, and case documentation
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