Specialist, IT​/Tech, Engineering Design & Technologists

Location: Bengaluru

Job Title:

Technical Support Analyst AutoCAD / Revit / 3DS Max
Company:  Movate (formerly CSS Corp)

Experience:

3 to 5 Years

Location:

Bangalore

Employment Type:

Permanent

Shift:  Rotational Shift
Work Mode:  Hybrid

Job Description:

We are hiring a Technical Support Analyst to provide support for Autodesk tools including AutoCAD, Revit, and 3DS Max. The role involves assisting users in the AEC domain with technical queries, troubleshooting issues, and ensuring seamless tool usage.

Key Responsibilities:

Provide technical support for AutoCAD, Revit, and 3DS Max users
Handle installation, activation, and licensing-related issues
Perform L1 troubleshooting for configuration and technical problems
Guide users on drafting, BIM modeling, and visualization workflows
Manage customer queries via chat, email, and phone
Escalate complex issues to higher support teams
Maintain accurate case documentation and reports

Required Skills:

Hands-on experience with AutoCAD, Revit, 3DS Max (minimum 2 mandatory)
Knowledge of BIM modeling, drafting, and visualization workflows
Experience in technical troubleshooting (L1 support)
Familiarity with AEC domain (Architecture/Civil/Interior Design)
Experience in ticketing tools and escalation handling
Strong communication and problem-solving skills

Education:

Degree/Diploma in Architecture / Civil Engineering / Interior Design or related field

Key

Skills:

AutoCAD, Revit, 3DS Max, BIM, Technical Support, Autodesk, AEC Domain, L1 Support, Troubleshooting, Ticketing Tools, Licensing, Installation Support