Senior Business Analyst-Trade Finance

Location: Bengaluru

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.

CGI Fiscal 2024 reported revenue is CA $14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at

Position:
Senior Business Analyst-Trade Finance

Experience:

4-7 years

Category:
Application Support Business Analyst

Shift: General Shift /Rotation

Location:

Bangalore

Position : J

Employment Type:

Full Time

Education

Qualification:

Bachelor's degree in computer science or related field or higher with minimum 4 years of relevant experience.

Education

Qualification:

Bachelor's degree in Finance/Science & relevant certifications (Business Analysis, ITIL, Trade Finance) are an added advantage.

We are looking for an experienced L2 Production Support professional with a strong background in Trade Finance systems to join our team. The ideal candidate will provide Level 2 support for production issues, act as a bridge between business users and IT teams, and ensure the smooth operation of business applications.

Your future duties and responsibilities

Production Support (L2)
Provide Level 2 support for production issues related to business applications.
Analyze, troubleshoot, and resolve incidents escalated from Level 1 support within defined SLAs.
Monitor application health and proactively identify potential issues.
Incident & Problem Management
Manage incidents, service requests, and problems using JIRA.
Ensure accurate logging, tracking, prioritization, and closure of tickets.
Coordinate with development, infrastructure, and vendor teams for issue resolution.
Participate in major incident calls and post-incident reviews.
Data Analysis & SQL
Execute SQL queries to analyze data, validate transactions, and support issue investigation.
Identify data discrepancies and work with technical teams to resolve them.
Support reconciliation and reporting activities where required.
Business Analysis & Stakeholder Management
Act as a bridge between business users and IT teams.
Communicate effectively with stakeholders on issue status, impact, and resolution timelines.
Support UAT, regression testing, and production releases as needed.
Trade Finance Domain Support
Provide application support for Trade Finance systems covering areas such as:

Letters of Credit (LC)

Bank Guarantees (BG)

Documentary Collections

Trade Loans and related workflows

Understand end-to-end trade lifecycle and payment flows.
Support compliance with trade rules (e.g., UCP, ISBP – basic understanding preferred).

Required Qualifications To Be Successful In This Role

Must-Have

Skills:

Strong experience in Production Application Support (L2).
Hands-on experience with JIRA for incident and ticket management.
Good working knowledge of SQL (writing and executing queries).
Solid Trade Finance domain knowledge.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Preferred Skills
Experience working in banking or financial services environments.
Knowledge of ITIL processes (Incident, Problem, Change Management).
Exposure to core banking or trade finance platforms.
Experience supporting mission-critical, high-availability systems.
Key

Competencies:

Customer-focused mindset
Ability to work under pressure in production environments
Strong attention to detail
Team collaboration and ownership mentality
Proactive and solution-oriented approach

Good-to-Have

Skills:

Experience working in banking or financial services environments.
Knowledge of ITIL processes (Incident, Problem, Change Management).
Exposure to core banking or trade finance platforms.
Experience supporting mission-critical, high-availability systems.

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