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Job Description & How to Apply Below
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
What we are looking for
Role:
Genesys Cloud IVA Development
Experience Range: 4 – 2 Years
Location:
Chennai/Bengaluru/Hyderabad/Pune/Kolkata/NCR/Mumbai
Must Have:
Strong expertise in IVR/IVA development using Genesys Cloud Architect tool
Strong experience with Genesys Cloud CX, including Genesys Architect (IVR) and Genesys Dialog Engine / IVA
solid expertise in Conversational AI and NLU
Proven capability in Salesforce and backend system integrations, leveraging REST APIs, secure authentication methods
CX security best practices to deliver scalable, secure customer experience solutions..
Strong understanding of REST/SOAP APIs, JSON/XML payloads
Good to Have:
Salesforce integration Knowledge
Intent model designing
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