Senior Manager, Technical Writing

Location: Bengaluru

Smart Bear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. Smart Bear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

Smart Bear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, Jet Blue, and Microsoft. Smart Bear's best-loved brands include Swagger, Test Complete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, Smart Bear meets customers where they are to make our technology-driven world a better place.

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At Smart Bear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide.

Join us in our mission.

Senior Technical Writing Manager:

Lead and support an established team of talented technical writers, helping them grow and do their best work.
Oversee content planning, prioritization, and documentation workflows.
Shape the direction of the product documentation and ensure it truly helps users.
Implement best practices for content optimization, data-driven documentation, collaboration with AI, and automation solutions.
Establish content quality standards and perform editorial reviews.
Drive strategic changes to improve the team's efficiency and increase the business impact.

Team intro:
Technical Writers at Smart Bear deliver clear, accurate, and user-focused documentation across our diverse software product portfolio. Their work directly contributes to a high-quality user experience by ensuring customers can easily understand, adopt, and effectively use our products.
To learn more about the Smart Bear offerings, we encourage you to explore   the Smart Bear product portfolio.
You may also access a free trial to gain firsthand insight into the tools our documentation supports.

About the role:

As a  Senior Technical Writing Manager  at Smart Bear, you will own the vision, strategy, and execution of technical documentation across Smart Bear's developer and testing product portfolio. You will lead and scale a high-performing team of technical writers while partnering closely with Product, Engineering, UX, and other stakeholders to ensure documentation is a strategic asset that drives product adoption and customer success.
In this role, you are accountable not only for content quality, but also for style guide standards systems, workflow improvements and writing based on data. You will guide the organization in simplifying complex technical concepts, advancing best documentation practices, and leveraging automation and AI to improve efficiency and impact.

In this role, you will:
Lead, mentor, and develop a team of technical writers, including hiring, performance management, and career development.
Define and own documentation strategy, standards, and governance across multiple product areas and teams.
Partner with senior stakeholders to align documentation priorities with product roadmaps, release planning, and business objectives.
Ensure documentation is accurate, accessible, user-centered, and consistent across platforms and delivery channels.
Drive continuous improvement of documentation workflows, including automation, tooling modernization, and AI-driven efficiencies.
Plan, prioritize, and oversee documentation deliverables across multiple release cycles and concurrent initiatives.
Establish and maintain style guidelines, information architecture, and information design best practices d cross-functional initiatives that improve documentation quality, scalability, and team effectiveness.
Measure documentation impact using qualitative and quantitative signals and use insights to inform strategy and investment.

We are looking for you if you have:

7+ years of experience   in technical writing or documentation, with  4+ years of experience leading or managing technical writing teams .
Proven cases demonstrating ownership of complex, developer-focused documentation ecosystems.
Proven experience defining and executing documentation strategy, content planning, and documentation tooling p familiarity with a range of content types, including user guides, release notes, API documentation, and open-source documentation.
Strong understanding of modern documentation ecosystems, including CCMS platforms, Git-based workflows, and CI/CD pipelines.
Hands-on experience applying AI to documentation workflows, such as…