Messaging Services Senior Specialist-ProofPoint Email Secuirty

Location: Bengaluru

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Senior Specialist-ProofPoint Email Secuirty to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online

A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role.

Good analytical , excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset

Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services.
Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery.
Administer Teams policies, settings, and permissions based on business requirements and best practices.
Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing.
Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway
Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services
Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders
Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams.
Manage Teams lifecycle, including creation, archiving, and deletion of teams and channels.
Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency.
Coordinate with other IT staff to integrate Teams with third-party applications and services as needed.
Maintain documentation on Teams configurations, procedures, and troubleshooting guides.
Stay up to date with Microsoft Teams updates, new features, and emerging technologies.
Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure
Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts.
Interact with Microsoft support to resolve tenant-level issues or service outages
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.

Qualification

Bachelor's degree in computer science, Engineering, or related field.
5+ years of experience Microsoft Teams, M365 apps and Exchange Online
Microsoft 365 certification preferred.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and…