Application Support Engineer – Automation & Infrastructure

Location: Bengaluru

Job Title
Application Support Engineer – Automation & Infrastructure

Job Description Summar
yWe are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions
The ideal candidate will have experience in application support and automation, with  hands-on Infrastructure as Code (IaC ) capabilities and experience using tools such as  Ansibl e. This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort

.
Responsibiliti
es Design, build, and maintain infrastructure as code (IaC) solutions for application deployment and manageme
nt Develop and enhance Ansible-based automation for provisioning, configuration, and operational suppo
rt Contribute to establishing standards for automation and infrastructure management across supported platfor
ms Build and maintain automation processes for installation, configuration, and patching of third-party softwa
re Support application lifecycle management, including maintaining systems aligned wit h N‑1 patching standar
ds Provide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar syste
ms Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environmen
ts Partner with engineering teams to implement repeatable, low-maintenance deployment solutio
ns Document deployment, patching, and operational procedur
es Monitor application health and contribute to improving stability and performan
ce Support disaster recovery planning and execution activiti
es Collaborate with Cloud Engineering, Security, and Operations tea
ms Contribute to continuous improvement initiatives to increase automation and reduce manual operational process

es
Required Qualificati
ons4+ years of experience in Application Support, Systems Administration, or similar r
ole Hands-on experience with automation or configuration management tools (Ansible preferr
ed)
Hands-on experience wi th Infrastructure as Code (I aC) using Terraform, Cloud Formation, or simi
lar Experience supporting enterprise or third-party applications in production environme
nts

Experience with application patching, upgrades, and lifecycle management, including maintaining systems  at
N‑1

Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workfl
ows Hands-on experience supporting applications  in AWS-based cloud environme nts, including core infrastructure servi
ces Knowledge of Incident, Problem, and Change Management practices (IT
IL)
Strong troubleshooting and problem-solving ski

lls
Preferred Qualificat
ions Experience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway,
Qlik Experience using Ansible in production environm
ents Experience building or maintaining Ansible playbooks, roles, or reusable automation workf
lows Experience working with middleware, integration layers, or distributed sys
tems Exposure to CI/CD pipelines and Dev Ops pract
ices

Experience with monitoring tools (Splunk, Dynatrace, Cloud Wa
tch)

Experience with Service Now or similar ITSM t

ools
Educ
ation

Bachelor’s degree in Computer Science, IT, or related field (or equivalent experi

ence)