Senior Technical Writer

Location: Bengaluru

Job Title Manager–  Senior Technical Writer

Location:

Bangalore
Experience

Required:

8 years

Why should you choose us?
Rakuten Symphony, a Rakuten Group company, is at the forefront of revolutionizing the mobile telco industry. We are building the next generation of cloud-based, international mobile services, leveraging the cutting-edge technology that powered Japan's newest mobile network. This is your opportunity to join a global team of innovators and shape the future of telecommunications. You will be part of a dynamic environment where your expertise directly contributes to integrating strategy, process, technology, and information to drive effectiveness, reduce costs, and enhance value for our customers.

We offer a challenging yet rewarding career path, working with a diverse and talented team, and the chance to make a significant impact on a global scale.

About the Role:

Rakuten Symphony is seeking an experienced Technical Writer to join our dynamic Cloud BU(Rakuten Cloud). As a Technical Writer, you will create high-quality documentation and content for Rakuten Symphony products.

Responsibilities:
Write and maintain comprehensive product documentation (user guides, manuals, release notes, API documentation, and FAQs).
Document CLI, UI, and API documentation in RST and Markdown.
Develop modular documentation and work on multiple projects parallelly.
Ensure consistent use of terminology, style, and formatting across all documents.
Review and edit existing documentation for accuracy, clarity, and completeness, and update as necessary to reflect product enhancements and changes.
Work with development engineers, QA engineers, and subject matter experts to gather information and validate the technical accuracy of documentation.
Research and analyze to understand complex technical concepts and present them in a simplified and accessible manner.
Write clear, concise, and user-friendly content that meets the needs of various audiences, including end-users, developers, and administrators.
Qualification/

Skills:

Bachelor's degree in English, Computer Science, or a certification in Technical writing.
Minimum of 5 to 8 years of experience working as a Technical Writer, preferably in a startup environment.
Knowledge of technical writing principles, standards, and best practices.
Good written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
Proficiency in documenting in RST and Markdown.
Knowledge of markup languages, such as XML and DITA.

Experience with version control systems like Git.
Knowledge of software development processes.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast paced, dynamic startup environment.
Skill to collaborate effectively with cross-functional teams and stakeholders.
Basic knowledge of data storage, Kubernetes, networking, and APIs.

Soft Skills & Leadership Capabilities
Strong executive communication and stakeholder management skills
Ability to influence without authority and operate as a neutral facilitator
Structured thinker with high attention to detail and business context
Comfortable operating in ambiguity and evolving role boundaries
Strong sense of ownership, integrity, and judgment

Rakuten Shugi Principles
Employees are expected to model Rakuten’s five principles:
Always improve, always advance (Kaizen)
Be passionately professional
Hypothesize – Practice – Validate – Shikumika
Maximize customer satisfaction
Speed! Speed! Speed!