Job Description & How to Apply Below
Location:
Bengaluru (Hybrid)
Function: Project Management
Space Basic is Asia’s largest AI-powered University Campus and Student Housing Automation Platform, transforming traditional operations in educational institutions and student communities. We are on a mission to enhance efficiency and improve student experiences through cutting-edge technology.
About the Role
Your primary responsibility is to ensure successful deployment, onboarding, adoption, operational execution, and long-term account success for universities using Space Basic. As a B2B SaaS company, retention and ARR growth are extremely important to us. This role is heavily focused on ensuring campuses actively use Space Basic across operations because strong adoption directly impacts renewals, customer satisfaction, and long-term revenue growth.
Key Responsibilities
Lead Campus Deployments Across India
Own end-to-end deployment execution for new universities
Coordinate onboarding timelines and implementation plans
Work directly with university operations and hostel teams
Ensure successful go-live across modules
Travel extensively for on-ground deployment support
Drive Product Adoption & Usage
Ensure institutions actively use Space Basic after deployment
Monitor campus usage and engagement metrics
Identify low adoption risks early
Conduct operational training sessions
Improve adoption across key modules and workflows
Operate Like a Technical Project Manager
Manage deployment timelines and cross-functional coordination
Work closely with product, engineering, support, and customer teams
Track issues, dependencies, and implementation blockers
Drive execution across multiple parallel deployments
Manage Institutional Relationships Post-Sales
Become the primary operational point of contact for institutions
Build strong relationships with administrators and operations teams
Conduct regular review meetings with campuses
Ensure customer satisfaction and retention
Handle Support Operations & Escalations
Manage critical support escalations
Coordinate with product and engineering teams internally
Ensure issues are resolved with urgency
Maintain high responsiveness with institutions
Lead & Manage Deployment Teams
Manage a team of 3–5 deployment and support executives
Ensure deployment SOPs are followed
Drive accountability and execution discipline
Train teams on customer handling and institutional operations
This is a player-coach role where the individual is expected to lead the team while independently handling key deployments, escalations, and strategic accounts.
Who You Are
5–10 years experience in deployments, customer success, technical project management, operations, or account management
Understands SaaS customer success and retention dynamics
Highly organised and execution-focused
• Strong client-facing communication and relationship management skills
Comfortable traveling extensively
Leadership experience managing small operational teams
Operates with founder-level ownership
Must:
Experience in higher education, SaaS deployments, ERP implementations, hospitality operations, or multi-location operational management.
Why Join Us
Competitive salary and equity options
Performance-based bonus
Open vacation policy
Commuter benefits
Dynamic, mission-driven team shaping the future of campus life
Benefits
Competitive salary and equity
Performance bonus
Open vacation policy
Commuter benefits
Collaborative and dynamic work environment
If you're ready to make a meaningful impact, we’d love to hear from you.
Apply now at
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