Job Description & How to Apply Below
Employment Type
:
Full Time
Location :
Remote
Experience : IT Support, Helpdesk, Technical Support, or System Support Roles
Company Description
Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.
We are looking for an IT Support Specialist to provide technical assistance, resolve system issues, and ensure smooth day-to-day IT operations across Scry AI. This role is critical in maintaining productivity, system reliability, and a seamless user experience for internal teams.
Role Overview
As an IT Support Specialist at Scry AI, you will be responsible for providing first-level technical support, troubleshooting issues, and maintaining IT systems and devices. You will work closely with employees and technical teams to ensure quick resolution of issues and minimal disruption to operations.
This role is ideal for someone who is responsive, detail-oriented, and comfortable handling technical problems in a fast-paced, technology-driven environment.
Key Responsibilities
Technical Support & Troubleshooting
Provide support for hardware, software, and network-related issues
Diagnose and resolve technical problems across systems and devices
Respond to support tickets and user requests in a timely manner
System Setup & Maintenance
Set up and configure laptops, desktops, and user accounts
Install and update software applications and tools
Ensure systems are maintained and functioning efficiently
User Assistance & Training
Assist users with system access, tools, and basic troubleshooting
Provide guidance on IT best practices and usage
Support onboarding of new employees with IT setup
Incident Management & Escalation
Track and manage support tickets and issue resolution
Escalate complex issues to relevant technical teams
Ensure proper documentation of issues and solutions
Documentation & Process Support
Maintain knowledge base articles and support documentation
Follow IT policies and procedures
Identify recurring issues and suggest improvements
Required Qualifications and Skills
Experience in IT support, helpdesk, or technical support roles
Basic understanding of operating systems, networks, and software tools
Familiarity with ticketing systems and IT support workflows
Strong problem-solving and troubleshooting skills
Good communication and user support skills
Ability to manage multiple requests and prioritize tasks
Our Ideal Candidate
Is responsive, patient, and user-focused
Can quickly diagnose and resolve technical issues
Is proactive in improving support processes
Communicates clearly with technical and non-technical users
Thrives in a fast-paced, support-driven environment
Is interested in IT systems, troubleshooting, and operations
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