Job Description & How to Apply Below
This job is with Kyndryl, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Key Responsibilities
Monitoring & Alert Management
Monitor SAP systems using SAP monitoring and observability tools.
Analyze and respond to infrastructure, database, application, and interface alerts.
Perform proactive health checks and identify potential risks before service impact.
Review system performance trends and recommend preventive actions.
Manage daily operational dashboards and service queues.
Incident Management
Handle L1/L2 Basis incidents according to SLA commitments.
Perform initial diagnosis, troubleshooting, and resolution of SAP system issues.
Coordinate with SAP RISE operations teams, hyperscaler teams, and customer stakeholders during critical incidents.
Escalate complex issues to L3 support and SAP support when required.
Ensure proper documentation of incident analysis and resolution activities.
Outage & Major Incident Support
Participate in major incident and outage bridges.
Support restoration activities during planned and unplanned outages.
Perform impact analysis and root cause identification.
Coordinate communication among technical teams during service disruptions.
Contribute to post-incident reviews and corrective action plans.
SAP Basis Administration
Monitor SAP application servers, databases, and interfaces.
Manage user lock situations, spool issues, background job failures, and transport-related operational activities.
Support kernel updates, parameter reviews, and system maintenance activities.
Assist in system refreshes, client copies, and technical operations as required.
Monitor HANA database health and performance indicators.
Change & Release Support
Support implementation of approved changes within maintenance windows.
Validate system readiness before and after deployments.
Coordinate transport movement activities across landscapes.
Participate in change advisory and operational review meetings.
Service Management
Work within ITIL-based service management processes.
Maintain accurate ticket updates and operational documentation.
Ensure compliance with SLA, OLA, and customer-specific operational requirements.
Prepare operational reports and service review inputs.
Who You Are
SAP Technical Skills
SAP Basis Administration (ECC, S/4
HANA, BW, Solution Manager).
SAP HANA administration and monitoring.
SAP system startup/shutdown procedures.
Transport Management System (TMS).
Background job and spool administration.
SAP performance monitoring and troubleshooting.
Experience with SAP Cloud ALM and SAP Focused Run is desirable.
RISE with SAP Knowledge
Understanding of RISE with SAP operating model.
Familiarity with SAP-managed cloud environments.
Knowledge of SAP support boundaries and customer responsibilities in RISE landscapes.
Experience working with hyperscalers such as:
Amazon Web Services
Microsoft Azure
Google Cloud
ITSM & Operations
Incident Management.
Problem Management.
Change Management.
Major Incident Handling.
Root Cause Analysis (RCA).
SLA-driven support operations.
Experience
3-8 years of SAP Basis administration experience.
Experience supporting SAP S/4
HANA environments.
Experience in 24x7 production support environments.
Exposure to RISE with SAP operations is preferred.
Experience working with managed service providers or AMS/MSM engagements.
Preferred Certifications
SAP Certified Technology Associate - SAP System Administration.
SAP HANA Administration certification.
ITIL Foundation Certification.
Key Success Metrics
Incident response and resolution within SLA.
Reduction in recurring alerts and…
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