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Job Description & How to Apply Below
This job is with Kyndryl, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Key Responsibilities SAP RISE ECS Infrastructure Operations Manage and support SAP systems hosted on SAP RISE ECS platforms.
Coordinate with SAP ECS operations teams for infrastructure-related activities.
Monitor server health, system performance, and resource utilization.
Ensure availability, reliability, and security of SAP production and non-production environments.
Participate in SAP landscape maintenance activities and scheduled downtime events.
Server Administration Administer Linux and Windows servers supporting SAP applications.
Perform OS-level troubleshooting, patching, upgrades, and maintenance.
Manage file systems, storage allocations, and server performance tuning.
Monitor CPU, memory, disk, and network utilization.
Incident & Problem Management Handle L1/L2/L3 infrastructure incidents as per SLA commitments.
Perform root cause analysis (RCA) for recurring issues.
Coordinate with SAP ECS, cloud providers, and customer teams during critical incidents.
Drive incident resolution and service restoration activities.
Monitoring & Automation Utilize monitoring tools for proactive infrastructure monitoring.
Configure alerts and thresholds for critical SAP systems.
Develop and maintain automation scripts using Shell, Bash, Power Shell, or Python.
Generate operational reports and dashboards.
Backup, Recovery & DR Support Support backup and restore operations.
Participate in disaster recovery testing and execution.
Validate backup success and recovery readiness.
Security & Compliance Implement OS hardening and security best practices.
Support vulnerability remediation activities.
Ensure compliance with organizational and customer security standards.
Coordinate periodic audits and compliance checks.
Change & Release Management Execute infrastructure changes following ITIL processes.
Participate in maintenance windows and planned upgrades.
Support SAP kernel, OS, and infrastructure upgrade activities.
Maintain change documentation and implementation records.
Stakeholder Management Collaborate with SAP Basis teams, SAP ECS teams, cloud providers, and customer stakeholders.
Participate in operational review meetings.
Provide technical updates and status reports.
Who You Are
Required Technical Skills SAP Technologies SAP RISE with SAP
SAP ECS (Enterprise Cloud Services)
SAP Net Weaver
SAP S/4
HANA
SAP HANA Database
SAP Solution Manager (preferred)
Operating Systems Red Hat Enterprise Linux (RHEL)
SUSE Linux Enterprise Server (SLES)
Microsoft Windows Server
Cloud Platforms SAP RISE Infrastructure
Exposure to:
Amazon Web Services (AWS)
Microsoft Azure
Google Cloud (preferred)
Monitoring & Tools Dynatrace
SAP Focused Run
Grafana
Nagios
Service Now
ITSM tools
Scripting Shell Scripting
Bash
Power Shell
Python
Required Experience 5+ years of experience in server administration and infrastructure operations.
Hands-on experience supporting SAP landscapes in SAP RISE ECS environments.
Experience working with Managed Service Providers (MSP/MSM) supporting enterprise SAP customers.
Strong troubleshooting skills across OS, infrastructure, and SAP-hosted environments.
Experience in 24x7 support operations and on-call rotations.
Preferred Certifications SAP Technology Associate Certifications
Linux Administration Certifications (RHCSA/RHCE)
ITIL Foundation
Cloud Certifications (AWS/Azure/GCP)
Soft Skills Strong analytical and problem-solving abilities.
Excellent communication and stakeholder…
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