Job Description & How to Apply Below
This job is with Kyndryl, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Join Kyndryl as a Software Engineering - Development Manager and unlock a world of endless possibilities in designing, developing, and supporting cutting-edge software products, services, and systems. In this pivotal role, you'll harness your expertise in software development, architecture, and engineering practices to spearhead innovative solutions for strategic design/development projects that will shape the future.
As an individual with exceptional technical prowess and remarkable people skills, you'll work hand-in-hand with a team of top-tier developers and engineers, leading and inspiring them to reach new heights of excellence.
This role isn't just about following the norms; it's an opportunity to push boundaries and think outside the box. You'll be tasked with delivering software solutions that go beyond the expected, leveraging your creative thinking and problem-solving abilities to exceed customer expectations and drive organizational success.
At Kyndryl, we believe that hiring the right talent is crucial to success - you'll have a significant hand in selecting and training team members who will add value and diversity to our skill set. By assembling high-performing teams, you'll foster an environment that encourages personal and professional growth, allowing individuals to thrive and expand their capabilities.
Equipped with the "right tools," you'll empower your teams to execute their tasks flawlessly while adhering to agreed-upon timelines, ensuring projects are delivered punctually. Furthermore, you'll shoulder SRE responsibilities, ensuring the software being developed meets the highest quality standards through rigorous automated testing, QA checks, and meticulous code scans.
Collaborating closely with a dedicated Scrum Master, you'll work together to prioritize the backlog and create user stories that align with the INVEST acronym, thereby building solutions that not only solve technical challenges but also address critical business problems. A solid understanding of Agile Scrum Ceremonies will be instrumental in your success in this role, enabling you to navigate the agile landscape with finesse and deliver exceptional results.
Join us at Kyndryl and embark on an exhilarating journey where your technical acumen, leadership finesse, and passion for innovation will shape the future of software engineering. Together, we'll revolutionize industries and create software solutions that defy expectations. Are you ready to be part of something extraordinary?
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional
Experience:
7+ years of hands-on experience in Service Now ITOM implementations.
Strong expertise in:
Discovery
Service Mapping
Event Management
Proficient in JavaScript, Jelly scripting, and API integrations.
Experience with MID Server configuration and troubleshooting.
Good understanding of networking protocols, server infrastructure, and IT operations.
Certified Service Now Administrator (CSA).
Certified Implementation Specialist - Discovery or Service Mapping.
Excellent problem-solving, debugging, and analytical skills.
Strong communication and stakeholder management abilities.
Preferred Technical and Professional
Experience:
Experience with AIOps, ML-based analytics, or predictive maintenance tools.
Familiarity with CMDB health and governance frameworks.
Exposure to cloud environments (AWS, Azure, GCP) and discovery in hybrid setups.
Knowledge of ITIL v4 or other ITSM/ITOM best practices.
Experience with Service Now integrations (like Solar Winds, App…
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