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Job Description & How to Apply Below
This job is with Deutsche Bank, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Position Overview
Role Description
You will lead the implementation of Service Now solutions and Integrations , driving delivery across complex transformation programmes within a global banking environment. You will work closely with product owners, architects, and engineering teams to design, build, and deploy scalable, secure, and high-quality solutions.
This is a hands-on leadership role , where you will combine deep technical expertise with delivery ownership—ensuring that Service Now capabilities are implemented effectively, aligned to business outcomes, and compliant with regulatory requirements.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Lead discussion on Service Now Implementation, ensuring alignment with enterprise strategy and shared goals
Oversee platform design standards, helping teams collaborate and maintain consistent, inclusive and effective solutions
Support solution design reviews, guiding data models and integration approaches to ensure strong, dependable outcomes
Coordinate integration design across systems, ensuring secure, scalable and connected workflows that support business needs
Strengthen platform resilience by supporting performance, security and operational continuity requirements
Work closely with stakeholders to support innovation, automation and continuous improvement across the platform
Lead end-to-end Service Now implementation , from requirements through to deployment and hypercare
Translate business requirements into high-quality technical designs and implementable solutions
Drive hands-on configuration, development, and integration across Service Now modules (ITSM, CMDB, ITOM, etc.)
Own and govern solution delivery quality , ensuring adherence to development standards and best practices
Lead integration implementation using APIs, events, and enterprise integration patterns
Collaborate with architects to ensure alignment with target architecture and data models (e.g. CSDM)
Support release management, deployments, and environment strategy
Identify and deliver automation opportunities to improve efficiency and platform adoption
Troubleshoot and resolve complex technical issues during implementation and post-go-live
Mentor engineering teams and contribute to building a strong engineering capabilities
Your skills and experience
Proven experience delivering Service Now implementations in large, complex environments
Strong hands-on expertise across Service Now modules (ITSM, CMDB, ITOM, integrations)
Deep understanding of Service Now development, configuration, and scripting
Experience implementing integrations using REST APIs and event-driven architectures
Strong knowledge of data modelling, CMDB/CSDM, and platform design principles
Experience working in regulated environments (banking/financial services preferred)
Demonstrated ability to lead delivery while remaining hands-on technically
Strong problem-solving skills with ability to drive issues to resolution
How we’ll support you
Training and development to help you excel in your career.
Coaching and support from experts in your team.
A culture of continuous learning to aid progression.
A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
Please visit our company website for further information:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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