Oracle Retail Point of Sale; ORPOS L3 Support

Position: Oracle Retail Point of Sale (ORPOS) L3 Support
Location: Bengaluru

Meet Landmark Digital – we’re part of the Landmark Group, one of the largest retail and hospitality organisations in the Middle East, North Africa, and India. We’re guardians of the group’s digital arm which encompasses of Enterprise & E-commerce Tech, Product Management, User Design, Omni Operations, Customer Experience, Loyalty, Content Production, Studio, Growth and Mar Tech, Finance and HR functions.

With a futuristic outlook we strive to make the digital experience of our customers seamless.

Headquartered in Dubai, UAE, we’re currently driving the digital experience for 8 industry-leading brands in 8 geographies, and rapidly expanding our footprint across new territories and functions. Join us, and you’ll be part of the Middle East’s biggest bricks-to-clicks success story, that registers over 100% growth year-on-year.

Agile work culture:  Within the digital function, you’ll be hands-on from day one, working in squads to make independent decisions and game-changing contributions that directly impact millions of customers. You’ll collaborate every day with teammates from 20+ nationalities, across Dubai, India, Europe and the US.

Space for excellence:  Landmark Digital has a dedicated and growing software development centre in Bangalore, India, where we incubate, design and optimise our products and experiences. We also offer the option to work remotely for certain key roles.

Focus on learning and growth:  Excellent remuneration and perks are part of the package, but we also budget ample time and resources for training and upskilling.

Job Responsibilities

Provide L3 support and advanced troubleshooting for Oracle Retail POS applications (ORPOS, XStore, Jumpmind POS).
Manage incident handling, root cause analysis, and resolution of complex POS issues.
Support integration between Oracle POS and backend systems including Oracle Backoffice, Central Office, RESA (RTLOG), RPM, and RMS.
Implement patches, upgrades, and configuration changes in accordance with change management processes.
Collaborate with L1/L2 support teams, vendors, and business stakeholders for issue resolution and deployment activities.
Monitor POS system health, performance, and availability to ensure optimal operation.
Participate in on-call rotation and handle escalations as needed.
Maintain and update technical documentation, runbooks, and knowledge base articles related to POS applications.

You Must Have:
Bachelor’s degree in Computer Science, Information Technology, or a related field;
Master’s degree is a plus.
4-6 years of hands-on experience supporting and troubleshooting Retail Point of Sale systems, specifically  Oracle Retail POS (ORPOS), XStore, and Jumpmind POS.
Strong understanding of integration with Oracle Backoffice, Central Office, RESA (RTLOG), RPM, and RMS systems.
Proficient in SQL and database querying for troubleshooting POS application issues.

Experience with retail transaction workflows, POS hardware peripherals, and payment gateway integrations.
Familiarity with ITIL-based incident, problem, and change management processes.
Good communication and collaboration skills to work effectively with cross-functional and distributed teams.
Experience in store rollout and POS deployment activities across multiple retail locations is highly desirable.
Knowledge of Agile methodologies and experience working with tools like Jira or Azure Dev Ops is a plus.
Strong debugging and troubleshooting skills specific to retail POS applications.
Ability to manage multiple priorities and work in a fast-paced retail IT environment.
Awareness of PCI DSS compliance requirements related to POS systems is preferred.

Location:

Bangalore