Job Description & How to Apply Below
MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Hardware Technician” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.
Role :
Hardware Technician Experience : 3–5 Years
Key Responsibilities
Provide support for desktops, laptops, thin clients, Apple Devices, printers, and other IT hardware.
Install, configure, and troubleshoot Windows, Linux, and macOS (iMac/Mac Book) systems.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Support LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.
Manage and troubleshoot IP phones, VoIP, and telephony systems.
Perform device deployments, upgrades, replacements, and asset management.
Support branch offices and remote users with day-to-day IT issues.
Provide basic support for Citrix environments, VMware virtual machines, and Windows Server systems.
Maintain IT documentation and update support tickets within SLA.
Coordinate with vendors and internal teams for issue resolution.
Provide on-call, weekend, and after-hours support when required.
Required Skills
Strong knowledge of desktop and laptop hardware troubleshooting.
Hands-on experience with Windows, Linux, and macOS support.
Good understanding of basic networking fundamentals and troubleshooting.
Experience supporting IP telephony and VoIP systems.
Excellent troubleshooting, communication, and customer service skills.
Ability to work independently and handle multiple priorities.
Knowledge of virtualization technologies such as Citrix and VMware, along with Microsoft 365 (O365), will be an added advantage.
Preferred Qualifications
Bachelor's Degree or Diploma in IT,
B.Tech, BCA , Computer Science, or a related field.
3–5 years of experience in Desktop Support, Hardware Support, or System Administration.
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