Deputy General Manager - Marketing Ops; GCC

Position: Deputy General Manager - Marketing Ops (GCC)
Location: Bengaluru

Hi Linked In Network,
I’m excited to share an excellent  leadership opportunity with HCLTech  for experienced professionals in  GCC Marketing Operations

Position:
Deputy General Manager – Marketing Ops (GCC)

Location:

Bangalore
Industry:  Consulting / Technology / Global Capability Centres (GCC)

Experience:

10–15 Years
Compensation:  Up to ₹50 LPA (based on experience & current CTC)

Education:

B.Tech + MBA/PG ( Mandatory )

About HCLTech

HCLTech is a global technology powerhouse delivering  next-generation digital, engineering, and technology services  to enterprises worldwide. With a presence in 50+ countries, we are known for  innovation, customer-centricity, and enabling large-scale digital transformation .
At HCLTech, we foster a culture of  trust, continuous learning, diversity, and excellence , making it an ideal workplace for leaders to thrive and grow.

Role Overview

The Shared Services Manager – Marketing will lead the establishment, governance, and day-to-day management of a centralized marketing operations function. This role is responsible for enabling high-quality, scalable, and efficient marketing execution across global teams. The ideal candidate brings deep expertise in marketing operations, strong process orientation, and proven experience managing service delivery in a shared services environment.

Key Responsibilities

Marketing Operations Leadership
- Establish, manage, and scale a centralized Marketing Shared Services function.
- Develop operating models, service catalogs, SLAs, and governance mechanisms for marketing delivery.
Execution & Delivery Management
- Oversee end-to-end campaign execution across digital, email, social, and paid channels.
- Manage marketing asset production, versioning, repository governance, and content workflows.
- Ensure consistent, high-quality brand execution across all deliverables.
Process Optimization & Automation
- Design and implement standardized marketing processes that improve efficiency and quality.
- Drive automation initiatives using CRM and Mar Tech platforms to streamline workflows.
- Continuously evaluate performance metrics and optimize operational throughput.
Collaboration & Stakeholder Management
- Partner closely with cross-functional and client-side marketing teams to align priorities and expectations.
- Act as the point of contact for escalation, service performance, and stakeholder engagement.
- Ensure transparent communication, reporting, and insights to leadership and business teams.
Reporting & Insights
- Oversee data accuracy, reporting frameworks, and dashboards for marketing KPIs.
- Provide monthly and quarterly business reviews on performance, quality, and productivity.

Qualifications & Experience

- 10–15 years of experience in marketing operations, shared services, or global delivery centers.
- Hands-on experience with CRM and Mar Tech platforms such as Salesforce, Marketo, Hub Spot, or similar tools.
- Strong expertise in project management, workflow optimization, and process design.
- Proven ability to collaborate with global stakeholders and manage multi-functional teams.
- Excellent communication, analytical, and problem-solving skills.

Preferred Attributes

- Experience working in a global or matrixed organizational structure.
- Certification in project management (PMP, Agile, Scrum) is a plus.
- Exposure to digital marketing practices, analytics, or content operations.

What We’re Looking For

✔ Strong experience in  Marketing Operations / Shared Services / GCC environments
✔ Hands-on exposure to  Mar Tech ecosystems and campaign execution frameworks
✔ Proven expertise in  process optimization, workflow management, and automation
✔ Experience working with  global stakeholders and cross-functional teams
✔ Excellent communication, analytical, and problem-solving skills

Why Join Us?

✅ Be part of a  fast-growing GCC and Marketing Ops practice
✅ Work with  global teams and enterprise clients
✅ Drive  high-impact transformation initiatives
✅ Opportunity to  build and scale marketing shared services from ground up

If you’re interested or know someone who fits this role, feel free to connect or share your profile and apply the Job. Referrals are highly appreciated!

Kindly ensure that your experience and profile match at least 80% or above with the

Job Description (JD) before applying. Profiles not meeting this criteria may not be considered.

#Hiring #Marketing Operations #GCC #Shared Services #Mar Tech #HCLTech #Leadership Hiring #Digital Marketing #Bangalore Jobs #Hyderabad Jobs #Noida Jobs

Thanks & Regards
HCLTech