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Job Description & How to Apply Below
Location: Bengaluru
About Ferguson:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Duties and Responsibilities:
Rogue Device Enforcement:
Own the intake, investigation, and resolution of Rouge devices
Enforce defined network access and security policies, including device isolation and remediation actions
Partner with Network Security to refine response procedures, thresholds, and enforcement standards
NOC Operations & Network Support:
Support NOC incident response for network-related issues, including break/fix and service restoration
Manage Layer 2 network devices and coordinate RMAs for faulty hardware
Perform APC UPS and battery replacements to maintain infrastructure resilience
Monitor network health using Meraki Dashboard and Struxureware, escalating issues as needed
Incident & Service Management:
Leverage Service Now for incident, request, and problem tracking
Provide timely communication and updates to global teams and US-based stakeholders
Support ISP management activities including DIA circuits, modems, and provider coordination
Qualifications and Requirements:
1-3 years of enterprise/branch network voice/data communications experience preferred.
Proficient computer skills; must be comfortable in MS Office and related applications.
Proficient Network skills and experience; CCNA, CCNP and additional certification relevant to the position is preferred but not required.
Proficient troubleshooting experience and certification in wireless networking is preferred.
Experience in an enterprise network operations environment, including large-scale deployments and refresh of multiple technical theaters.
Experience with SDWAN infrastructure
Experience with Security protocols
Experience with in Cloud Management and Technology
Project Management skills.
Effective verbal and written communication skills. Strong understanding of network fundamentals (Ethernet, Wireless, VLANs, ARP, STP, DNS, DHCP)
Hands-on experience with Meraki wireless and switching environment s (preferred)
Familiarity with rogue device detection and network security best practices
Experience with ITSM tools (Service Now preferred)
Understanding of hardware RMA processes
Ability to operate in a 24x7 support environment
Strong communication skills for global and US-based stakeholder interaction
Self-directed, ownership-driven mindset with sound judgment under pressure
Preferred / Nice to Have:
CCNA or equivalent networking training
Experience with APC UPS systems and Struxureware
Prior NOC or Network Operations experience
Exposure to security policy enforcement or SOC/NOC collaboration models
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