Senior Technical Success Manager

Location: Bengaluru

About Chargebee
Chargebee is a leading subscription billing and revenue management platform that powers some of the world’s fastest-growing brands, including Calendly, Hopin, Pret A Manger, Freshworks, Okta, and  Thousands of SaaS and subscription-first businesses rely on Chargebee to process billions of dollars in revenue annually.
Headquartered in San Francisco, Chargebee operates with a global, remote-first team of 500+ employees across India, the Netherlands, France, Spain, Australia, and the United States.
Backed by over $480 million in funding from Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures, Chargebee is on a mission to redefine subscription revenue operations—not just for ourselves, but for every business operating on a recurring revenue model.
Our teams build innovative, high-quality software that enables customers to scale and grow through a best-in-class subscription management platform.

Role Summar
As a Technical Success Manager (TSM), you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.
You will work closely with Account Managers, Support, and Product teams to solve customer challenges, optimize workflows, and improve overall customer experience. This role is ideal for someone who enjoys solving business problems through technology and working closely with customers in a fast-paced SaaS environment.
Work closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies and product gaps and make recommendations with leadership to solve it via product resolutions and AI automations

Key Responsibilities
Act as the primary technical point of contact (SPOC) for assigned mid-market customer
Drive product adoption and usage by guiding customers on best practices and relevant feature
Understand customer workflows and provide practical, scalable solutions aligned with their use case
Partner with Account Managers to support customer retention, satisfaction, and grow
Monitor account health, support tickets, and proactively address technical risks or gaps
Conduct periodic account reviews to identify optimization opportuniti
Assist customers with integrations, configurations, and troubleshooting (APIs, workflows, billing setup
Work closely with Support, Product, and Engineering teams to resolve issues efficiently
Capture and share customer feedback to influence product improvements
Support onboarding and implementation teams to ensure a smooth customer journey

Requirements
5-8 years of experience in Technical Success, Solutions Consulting, Support, or similar roles in SaaS
Strong understanding of APIs, integrations, and SaaS workflows
Familiarity with subscription billing, payments, or fintech ecosystems is a plus
Proven ability to manage multiple customer accounts and prioritize effectively
Strong problem-solving and troubleshooting skills
Excellent communication skills with the ability to work with both technical and business stakeholders
Customer-first mindset with a focus on delivering long-term value
Basic project management and stakeholder coordination skills