Technical Project Manager- Salesforce

Location: Bengaluru

About Atomic North
Atomic North Private Limited (  ) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (  ). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model.
As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery

About Supra ITS  Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and Indi a.

Canon Partnership i n 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions.
Today, Canon and Supra operate as an integrated partnership combining Canon’s global innovation and enterprise strength with Supra’s agility and managed services expertise to drive rapid growth across North Amer ica.

Position:
Technical Project Manager - Salesforce
Experienc e: 8+ Years

Location:

Pune/ Bangalore
Mode:
Hybrid

ob Description
Experience in Salesforce delivery or project management.

· Hands-on knowledge of Salesforce Administration  and Development .

· Strong understanding of Salesforce configurations, customizations, and integrations.

· Excellent communication and stakeholder management skills.

· Responsible for end-to-end delivery management of Salesforce projects.

· Must have strong techno-functional expertise  in Salesforce.

· Should coordinate with cross-functional teams, manage timelines, and ensure quality deliverables

Preferred Qualifications:

· BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Job Role s and Responsibilities :
The Salesforce Project Manager is responsible for leading end-to-end delivery of Salesforce solutions — ensuring successful implementation, integration, and adoption across business units. The role demands strong expertise in  CRM transformation, agile project management, and stakeholder engagement , along with a deep understanding of Salesforce capabilities and ecosystem.

Key Responsibilities
1. Project Management & Delivery

· Own the full lifecycle of Salesforce implementation projects — from initiation through deployment and support.

· Define project scope, objectives, timelines, and resource requirements.

· Manage risks, dependencies, and project budgets.

· Oversee sprint planning, backlog prioritization, and release cycles (Agile/Scrum or hybrid).

· Ensure high-quality deliverables aligned with business goals and Salesforce best practices.
2. Stakeholder & Client Management

· Act as the main point of contact between business users, IT teams, and Salesforce partners.

· Translate business requirements into technical and functional designs.

· Manage client expectations, communicate status reports, and lead governance meetings.

· Drive user adoption and change management activities.
3. Technical & Functional Coordination

· Work closely with Salesforce Architects, Developers, Admins, and QA teams.

· Oversee configuration, customization, and integration with other enterprise systems (ERP, middleware, analytics).

· Validate solution design and perform quality reviews before deployment.
4. Governance & Reporting

· Maintain project documentation — RAID logs, project plans, dashboards, and retrospectives.

· Track KPIs such as delivery timelines, defect rates, budget variance, and customer satisfaction.

· Provide executive-level reports and insights for leadership and steering committees.
Required

Skills & Qualifications

· Bachelor’s degree in Computer Science, Engineering, Business, or equivalent.

· M anaging Salesforce CRM projects (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).

· Strong understanding of Salesforce architecture, data model, and integration patterns .

· Hands-on experience with Agile/Scrum methodologies.

· Excellent stakeholder communication, problem-solving, and leadership skills.

· Familiarity with tools like Jira, Confluence, MS Project, Salesforce Dev Ops Center, or Copado .
Preferred Certifications

· Salesforce Administrator (ADM 201)

· Salesforce Platform App Builder

· Salesforce Service or Sales Cloud Consultant

· PMP / PRINCE2 / Certified Scrum Master

Why Join Ato mic North?
Live international enterprise environments
from Day 1

EDR, SIEM & multi-client security ops exposure.
Career growth in Cybersecurity & IT
Operations Global pathway through Supra ITS Canada ISO/IEC 27001 governance & compliance exposure Mentorship, structured escalation & team culture