Oracle L2 Functional Consultant – Order to Cash

Location: Bengaluru

Company Description  Shep Hertz Technologies is an enterprise platform provider focused on agile and incremental digital transformation for organizations worldwide. Its solutions are deployed in 9 countries and process over 110 billion API calls, supporting thousands of independent developers, app studios, and enterprises in more than 150 countries. The platform offers a one-stop solution for enterprises, enabling rapid development of complex applications and seamless omni-channel experiences.

Customers can choose from public or dedicated cloud, hybrid, or on-premise deployments, while securely exposing protected resources as APIs. Shep Hertz also delivers actionable big data analytics to help organizations adapt to evolving consumer expectations.

Description:

Job Title:

Oracle L2 Functional Consultant – Order to Cash  Duration:  6 months

Location:

Hyd , Blr , Pune, Chennai , Noida Hybrid/Remote:  Hybrid/Remote.(Hyd 3 days WFO). Shift in IST:  1st Shift 6.30am - 3.30 pm ,
2nd shift 1.30pm - 10.30pm , 3rd shift 9.30pm - 6.30 am on rotation basis

Total Exp:  10-12 years Relevant Exp:  8-10 years  

Role Overview :  Oracle L2 Functional Support Consultant provides second‑level functional support for financial modules across in Order-to‑Cash (O2C). This Role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs). Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring & non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, all while continuously identifying opportunities to automate these SOP-driven tasks.

Key Responsibilities   Act as functional escalation point for Oracle EBS R12 Finance modules.
Analyze and resolve medium to complex functional issues that cannot be resolved by L1 support.
Perform root cause analysis (RCA) for recurring issues and support permanent fixes.
Resolve functional break-fix calls either permanently or by workaround
Handle issues related to data in the production instance
Follow up on SRs, patches, and issues to ensure resolution
Conduct training for power users on the application and support functionalities
Conduct root cause analysis and error detection/correction
Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues
Provide 24/7 in-person or Zoom support for month-close activities
Monitor integrations for data leakage and error handling
Perform smoke testing after planned/unplanned system outages to ensure stability
Resolve functional issues related to Oracle E-Business Suite modules in Order-to-Cash (O2C) process area across AGIS, AR, GL, AP, CM and related sub-ledgers.

Required

Skills & Qualifications  Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
8–12 years of Oracle EBS R12 functional support experience.
Strong hands‑on expertise in AGIS, AR, GL, AP, CM and related sub-ledgers accounting.
Deep understanding of end‑to‑end financial process flows and accounting impacts.
Ability to perform RCA and functional troubleshooting independently.
Excellent communication, problem-solving, and customer service skills.
Experience working in a 24x7 or enterprise support environment
Ability to work with cross-functional teams and escalate issues effectively.