ServiceNow Admin

Location: Bengaluru

Job title:

Service Now Admin

- Experience:

7+ year
- s

Location:

Bangalor
- eWork Mode:
Hybri

d
Job Descriptio

n:
Role Overv

iewWe are seeking an experienced Service Now Administrator to manage, support,

and maintain the Service Now platform for assigned clients. The role requires strong han

ds-on administration skills, production deployment leadership, and the ability to prov

idereliable on-call support in a 24x7 environme

nt.
Key Responsibili

ties Incident, Request, and Problem Manage

mento Assist in addressing and resolving Service Now-related incidents, ser

vicerequests, and problems in a timely and efficient man

ner.o Ensure adherence to defined SLAs and support proces

ses. Production Deploym

entso Lead and execute deployments into production environments du

ringbusiness hours as well as outside of standard business hours

whenrequi

red.o Coordinate deployment activities to minimize business impact and en

suresuccessful relea

ses. Platform Administra

tiono Lead core Service Now administration activities, includ

ing: Instance clo

ning Patching and upgr

ades Review and resolution of skipped i

temso Ensure platform stability, performance, and compliance with

bestpracti

ces. Support Portal Manage

mento Review incoming items via the Service Now support por

tal.o Analyze, recommend, and take appropriate actions to resolve or r

outeissues effectiv

ely. On-Call Sup

porto Participate in 24x7 on-call support for assigned clie

nts.o Respond promptly to critical issues and ensure service continu

ity.
Required Skills & Exper

ience Proven experience of 5+ years as a Service Now Administr

ator. Strong understanding of Service Now platform administration, upgrades

, anddeploym

ents. Experience supporting production environments and handling after
- hoursrele

ases. Ability to troubleshoot platform issues and work independently under pres

sure. Excellent communication and documentation sk

ills. Demonstrated experience working with global cli

ents. Willingness to work in EST time zone and participate in 24x7 on-call rotat

ions.
Preferred Qualific

ations Service Now Administrator certificati

on(s). Experience supporting multiple clients or enterprise environ

ments. Familiarity with ITIL processes and best prac

tices.