More jobs:
Job Description & How to Apply Below
Job Title:
Delivery Manager
Reports To:
Delivery Director / US or India Delivery Head
Department: Global Delivery Organization
Role Summary
The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role operationalizes the 3M Strategy (Manage, Monitor, Mine) , ensures adherence to the Tiered Operating Model , and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a peer with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities.
Key Responsibilities
1. Delivery Execution (MANAGE)
Own delivery commitments, including SLA tracking and quality assurance, for assigned accounts.
Lead Agile sprint planning, execution, and demos in coordination with COEs, Solution Architects, and QA teams.
Ensure hypercare stability (2–4 weeks post go-live) and transition to managed services.
Manage resource allocation (onshore, nearshore, offshore) based on complexity and cost efficiency.
Host weekly client delivery status meetings and internal syncs.
Own major incident resolution, recovery planning, and corrective actions.
Identify and implement process improvements to improve delivery efficiency and predictability.
2. Risk & Opportunity Monitoring (MONITOR)
Continuously monitor client leadership changes, operational shifts, and market dynamics.
Flag risks early using the Account Health Dashboard (Green/Yellow/Red) .
Escalate delivery disputes or commercial risks to Delivery Director when thresholds are breached.
Conduct continuous risk management and quality assurance checks.
3. Account Growth Support (MINE)
Partner with Account Executive (AE) and Client Success Team to identify upsell/cross-sell opportunities.
Participate in Quarterly Business Reviews (QBRs) for key or at-risk accounts.
Provide delivery health summaries and expansion recommendations to AEs.
4. Governance & Reporting
Produce weekly status reports rolled up to Delivery Director.
Use PMO tools, playbooks, and dashboards per organizational standards.
Co-run internal kickoffs with AE within 5 business days of contract signing.
Lead external client kickoffs within 1 business day of tier/PM assignment.
5. Peer Collaboration (Global Delivery Model)
Operate as a peer with US and India Delivery Managers (no hierarchical silos).
Participate in weekly delivery health reviews led by Delivery Director.
Share best practices and resources across the global delivery organization.
Success Metrics (KPIs)
Client satisfaction (CSAT / NPS) for assigned accounts
Operational stability (missed SLAs Early risk identification (minimum 2 weeks before client escalation)
Contribution to account growth (% of identified opportunities converted)
Adherence to Tiered Model rules (no unauthorized dedicated PM for Tier 2/3)
Weekly reporting compliance (100% on time)
Qualifications
Required
5+ years of delivery/project management in IT services or software engineering
Experience managing multiple clients simultaneously (shared PM model)
Strong working knowledge of Agile, Dev Ops, and hybrid delivery models
Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)
Excellent client-facing communication and risk management skills
Familiarity with tools like Jira, Confluence, Dev Ops pipelines, and health dashboards
Preferred
Experience with staff augmentation → value-add delivery transformation
Background in one or more COE domains (e.g., legacy modernization, low-code, AI, Mulesoft, Kafka, AWS/Azure, data engineering)
PMP, CSM, or SAFe certification
Prior experience in a peer delivery model with global teams
Reporting & Career Path
Reports to:
Delivery Director
Career progression: Senior Delivery Manager → Program Manager → Delivery Director
Apply If You…
Want to move from reactive firefighting to predictive, value-driven delivery
Can manage, monitor, and mine the same account without silos
Thrive in a peer-led, no-ego global team structure
Are comfortable with shared PM models (up to 4 accounts) and formal escalation paths
Believe delivery is not just stability — but a growth engine
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×