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Job Description & How to Apply Below
Company Description
CYFIRMA is a global leader in preemptive external threat landscape management, enabling organizations to predict and prevent cyberattacks through its AI-powered intelligence platform. By integrating nine pillars of external threat management including Attack Surface Discovery, Vulnerability Intelligence, Brand & Digital Risk Management, Third-Party Risk, Situational Awareness, Predictive Threat Intelligence, Threat Adaptive Awareness, and Sector-Tailored Deception Intelligence, CYFIRMA shifts cybersecurity from reactive to predictive.
The platform delivers early warnings, personalized insights, and actionable intelligence from a hacker’s perspective, helping reduce cyber risk and costs through threat prioritization, contextual decision-making, improved visibility, and stronger operational resilience. CYFIRMA serves Fortune 500 companies and national agencies and is headquartered in Singapore with offices across APAC, the US, and EMEA.
Company:
CYFIRMA
Location:
India — Remote (Bangalore preferred)
Experience:
5+ years
Employment Type:
Full-time | Client-facing (Remote)
ABOUT
THE ROLE
We are looking for a highly motivated and technically strong Customer Success Manager - Cyber Threat Intelligence to join our growing Customer Success team. You will be the trusted advisor to our customers, ensuring they successfully onboard, adopt, and derive maximum value from CYFIRMA’s DeCYFIR platform a unified 9-pillar External Threat Landscape Management (ETLM) solution.
This is a customer-centric role that blends deep expertise across Threat Intelligence, Attack Surface Management, Vulnerability Management, Cybersecurity consulting and other DeCYFIR pillars with strong account management skills.
KEY RESPONSIBILITIES
Customer Onboarding
Own end-to-end onboarding for new customers. Ensure they are live and realizing ROI in the shortest possible time through structured onboarding programs, training, and success planning.
Technical & Product Support
Serve as the primary technical point of contact. Provide expert guidance on DeCYFIR’s 9-pillar platform (Threat Intelligence, Attack Surface Discovery, Vulnerability Intelligence, Brand Protection, Digital Risk, and more) and best practices aligned to each customer’s business objectives.
Conduct training sessions, workshops, and consultations to drive platform adoption and expertise.
Account Management & Health
Perform periodic health checks, monitor adoption metrics, and proactively address risks.
Identify and resolve any red flags or escalations promptly to maintain customer satisfaction.
Customer Renewals & Retention
Drive high renewal rates by building strong relationships and demonstrating continuous, measurable value from the DeCYFIR platform.
Upsell & Expansion
Identify opportunities for upsell, cross-sell, and expansion of DeCYFIR services to increase customer lifetime value (LTV).
Customer Success Practices
Contribute to and help refine global customer success processes, policies, and best practices based on customer feedback and industry benchmarks.
Cross-functional Collaboration
Work closely with international research, product, sales, and engineering teams to enhance platform capabilities, research quality, and overall service delivery.
REQUIREMENTS & EXPERIENCE
Domain Expertise
Minimum 5+ years of hands-on experience in Threat Intelligence, Attack Surface Management, Vulnerability Management, or related cybersecurity domains.
Strong working knowledge:
Attack Surface Management, Vulnerability Management, Intelligence & Threat Prioritization, Cyber Threat Intelligence, Brand & Online Exposure Management, Digital Risk & Identity Protection, Third Party Risk Management
Cybersecurity consulting and advisory, cybersecurity strategy and risk management
Technical Tools & Platforms
Practical experience with OSINT, Threat Intelligence platforms, and security analysis tools such as Shodan, Censys, Binary Edge, Spider Foot, Domain Tools, Virus Total, and Hybrid Analysis.
Exposure to EDR, SIEM, IDS/IPS, and related security stack technologies.
Customer Success & Account Management
Proven experience in Customer Success, Account Management, or Technical Consulting roles in the…
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