Principal Solutions Architect- AI​/ML | Agentic AI & Field Service Transformation

Location: Bengaluru

Principal AI Solutions Architect | Agentic AI & Field Service Transformation

Location:

Bengaluru (Hybrid)

Experience:

10+ Years

About Neuron
7.ai :

Neuron
7.ai is a rapidly growing AI-first SaaS company building category-defining Service Intelligence solutions for global enterprises. Our platform combines Agentic AI, Large Language Models (LLMs), enterprise knowledge, and workflow automation to help organizations solve complex service and operational challenges faster and more accurately.
As enterprises transition from traditional software to AI-powered autonomous systems, Neuron
7.ai is leading the next wave of innovation through Multi-Agent architectures, intelligent orchestration, and enterprise-scale AI deployments.

About the Role

We are looking for a  Forward Deployment Architect  who can bridge the gap between cutting-edge AI technology and real-world enterprise outcomes.
This is not a traditional architecture role. You will work directly with customers to design, implement, deploy, and scale Agentic AI solutions in production environments. You will partner with customer executives, architects, operations leaders, and engineering teams to transform complex business processes into intelligent AI-powered workflows.
You will act as a trusted advisor, solution architect, and deployment leader responsible for turning enterprise AI vision into measurable business outcomes.

Essential Qualifications

10+ years of overall experience  in Solution Architecture, Enterprise Architecture, Platform Engineering, or Technology Consulting.
Proven experience delivering  0-to-1 products, platforms, or AI-powered solutions  in enterprise environments.
5+ years of hands-on experience  implementing AI/ML, Generative AI, or Agentic AI solutions in production.
Experience designing and deploying  Multi-Agent Systems , AI workflows, and enterprise AI applications.
Strong background in  enterprise integrations , APIs, data architecture, and workflow orchestration.
Experience working directly with customers, leading discovery workshops, solution design, implementation, and adoption initiatives.
Exposure to frameworks such as  Lang Graph, CrewAI, Auto Gen, Semantic Kernel, Agentforce, OpenAI Agents SDK, or similar platforms .
Understanding of  MCP, A2A protocols, AI governance, guardrails, and responsible AI practices .
Preferred experience with  Salesforce, Agentforce, Service Now, CRM, Field Service, or Customer Support platforms

Ideal Profile:
A customer-facing architect who can understand business problems, design Agentic AI solutions, orchestrate multiple AI agents, integrate enterprise systems, and successfully drive production deployment and business adoption.

What We Do and Value
, we prioritize  integrity, innovation, and customer-centricity . Our mission is to transform service decision-making using advanced AI technologies while delivering excellence at every stage.

Company Perks & Benefits
Competitive salary, equity, and performance bonuses
Paid time off
Comprehensive health insurance
Paid parental leave
Hybrid work environment in Bengaluru

Our Commitment to Diversity & Inclusion
Neuron
7.ai is committed to fostering an inclusive workplace and providing equal opportunities regardless of race, religion, gender, disability, age, sexual orientation, or any legally protected characteristic.
If you're passionate about  architecting AI-powered enterprise transformation  and solving complex customer challenges at scale, we'd love to hear from you.