Associate Solution Architect - Customer Success

Location: Bengaluru

What you ll do for us
Demonstrate thorough knowledge of industry best practices, business processes, o9 s solutions, technical architecture, and value proposition
Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows
Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem Be the single point of contact for any platform level upgrade/patch/hot fix
Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems
Create and execute workflow and data analytics test-cases Work on bugs/issues and track progress at resolving issues using support tool
Support Super User and End User training, for a global user base
Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams
What you ll have
Experience  : 5 - 7 years of experience with implementing planning applications is a MUST
Education  :
Btech/BE/MCA/Mtech
Languages  : SQL, MDX, T-SQL or similar;
Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable
Skills  :
Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and SOP
Characteristics  :
Strong ability to lead by example and demonstrate proficiency in both product and domain Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key
We really value team spirit:
Transparency and frequent communication is key At o9, this is not limited by hierarchy, distance, or function