Head Marketplaces & D2C

Location: Bengaluru

Key Responsibilities:

Strategy & Planning
Develop and execute a comprehensive marketplace strategy aligned with overall business objectives.
Identify and onboard relevant sellers/partners to enhance the product offering.
Forecast sales and track KPIs to measure success and drive performance.
Marketplace Operations
Oversee the day-to-day operations of the marketplace, including seller performance, product listings, pricing, and order fulfillment.
Optimize product assortment, content, and discoverability to drive sales.
Collaborate with logistics, customer service, finance, and IT to ensure smooth operations.
Growth & Revenue Management
Drive GMV (Gross Merchandise Value), take rate, and profitability through pricing strategies and promotional campaigns.
Analyze data and customer insights to identify growth opportunities.
Work closely with marketing to drive traffic and conversion on the marketplace
Compliance & Risk
Ensure adherence to legal, tax, and platform-specific policies.
Monitor fraudulent activities and implement risk controls.
Vendor/Seller Management
Establish policies and support systems for seller onboarding, engagement, and compliance.
Build strong relationships with top sellers and negotiate favorable terms.
Resolve seller disputes and ensure high service quality.
Educational Qualifications And

Experience:

Bachelors degree in Business, Marketing, or related field; MBA preferred.
8 10 years of experience in e-commerce, marketplace management, or digital business leadership.
Proven experience in managing a multi-vendor marketplace or third-party marketplace accounts (Amazon, Flipkart, etc.)
Strong analytical, negotiation, and project management skills.
Tech-savvy, with experience in ERP/CRM systems and marketplace tools