Call Quality Analyst

Location: Bengaluru

Key Responsibilities:

. Lead the creation and design of comprehensive training programs, including technical, leadership, and soft skills courses.
. Collaborate with subject matter experts (SMEs) to develop content that addresses the specific needs of various departments and teams.
. Ensure the training content aligns with business goals, compliance standards, and the learning needs of employees.
. Manage the full lifecycle of training programs and initiatives, including planning, execution, and post-delivery evaluation.
. Develop project timelines, milestones, and deliverables for training initiatives, ensuring that all tasks are completed on schedule.
. Work with cross-functional teams to ensure the successful rollout of programs across the organization.
. Oversee the delivery of training through various formats, including virtual, in-person, and e-learning platform.