Customer Success Manager

Location: Bengaluru

Sprinto is an  Autonomous Trust Platform  that centralizes trust requirements across  security frameworks, vendors, and customers.
Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we've  raised   $31.8M  in funding to fuel our mission. Trusted by over  3,000 organizations across 75 countries , Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With  300+ native integrations  and AI-driven automation, Sprinto supports  200+ global security standards natively , including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more.

Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020  by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, Hacker Rank, and many more.

What the Role Involves:
We're looking for a Customer Success Manager who's equal parts relationship builder, strategic thinker, and commercial operator. In this role, you'll be the face of Sprinto for our customers in the US — ensuring they see value from day one, achieve their compliance goals, and grow with us.

This isn't a seat for someone who is only operationally or transactionally sound. We want a CSM who can sit across the table from a customer, connect Sprinto's capabilities to the outcomes the business actually cares about, and articulate that value in the buyer's language — cost avoided, time saved, risk reduced, revenue unlocked.

If you love turning customers into fans, think in terms of business outcomes rather than tickets closed, and use modern AI tools to move faster than the people around you — we want to hear from you.

Key Responsibilities

Be the Voice and Face of Sprinto:
Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they're on track to meet their goals with Sprinto.
Sell the Value, Not Just the Feature:
Strategically articulate the business value of Sprinto to every stakeholder — from the security engineer to the CFO — so customers understand not just the 'how' but the 'why' behind what they're paying for.
Drive Product Adoption:
Strategically guide customers to adopt relevant features and workflows that maximise the value they get from Sprinto, and tie that adoption back to measurable business outcomes.
Practice Value Engineering:
Build and maintain value cases for your accounts — quantify ROI, time-to-audit, hours saved, and risk mitigated. Use these to frame QBRs, renewals, and expansion conversations.
Own Your Outcomes:
Manage individual and pod-level OKRs — track performance and drive the activities that deliver real impact on retention, expansion, and advocacy.
Champion Customer Advocacy:
Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials.
Retention and Expansion:
Manage renewals, identify upsell and cross-sell opportunities, and grow your customer portfolio's revenue without compromising on experience.
Be a Strategic Partner:
Act as a trusted advisor to customers — bring a point of view, challenge thinking where it helps them, and be the person they call before they call their auditor.
Work Smart with AI:
Use tools like Claude, ChatGPT, and other AI assistants every day to prepare for customer conversations, draft communications, analyse account health, and scale your own output.
Mentor & Multiply Impact:
Support onboarding of new team members by sharing your playbooks, learnings, and best practices.

Required Skills & Competencies

You have 3-5 years of experience in a B2B SaaS product company, ideally in a customer-facing role with revenue responsibility.
You have strong business acumen — you can read a customer's business,…