Telecom Circle IT Coordinator

Location: Bengaluru

Description and Requirements
Telecom Circle IT Coordinator

- Roles & Responsibilities
A Telecom Circle IT Coordinator is responsible for managing and coordinating IT infrastructure, telecom operations support, field coordination, vendor management, and service delivery activities across a telecom circle/region. The role acts as a bridge between business users, field teams, network teams, vendors, and central IT operations.
Key

Roles & Responsibilities
1. IT Infrastructure Support
Coordinate day-to-day IT and telecom operations across the assigned circle.
Ensure uptime and availability of systems, networks, telecom links, and end-user devices.
Monitor LAN/WAN connectivity, VPN, routers, switches, and telecom circuits.
Support installation, configuration, and maintenance of IT hardware/software.
Coordinate troubleshooting for network outages and telecom issues.
2. Incident & Service Management
Act as SPOC (Single Point of Contact) for IT-related incidents.
Track incidents, escalations, and service requests as per SLA.
Coordinate with NOC, Service Desk, and field engineers for issue resolution.
Ensure timely closure of tickets and provide regular status updates.
Maintain incident and problem management reports.
3. Vendor & Asset Management
Coordinate with telecom operators, ISPs, OEMs, and support vendors.
Track AMCs, licenses, warranty, and telecom billing activities.
Maintain inventory of telecom assets, SIMs, devices, routers, and IT equipment.
Ensure proper asset tagging and documentation.
Validate vendor performance against SLA commitments.
4. Field Operations Coordination
Coordinate field engineers for installation, maintenance, and fault rectification.
Ensure preventive maintenance activities are completed on time.
Support rollout activities for new sites, branches, or telecom infrastructure.
Monitor field activity progress and escalate delays or risks.
Maintain coordination between central IT teams and field operations.
5. User Support & Communication
Provide technical assistance to circle users and business stakeholders.
Conduct user training and awareness for IT systems and security practices.
Communicate planned outages, maintenance activities, and service updates.
Coordinate onboarding/offboarding IT activities for employees.
6. Compliance & Reporting
Ensure compliance with IT security policies and telecom standards.
Prepare daily/weekly/monthly MIS reports for incidents, uptime, assets, and escalations.
Maintain documentation for audits, configurations, and operational procedures.
Support governance reviews and management reporting.
Required Skills
Knowledge of Telecom Operations, LAN/WAN, MPLS, VPN, and Network Monitoring
ITIL / Incident Management understanding
Vendor Coordination & SLA Management
Ticketing Tools (Service Now, Remedy, etc.)
Asset Management & Reporting
Communication and stakeholder management
Troubleshooting and analytical skills