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Job Description & How to Apply Below
Location: Bengaluru
TCS hiring for MAC Expert Support
Location:
Bangalore
Experience:
10-15 yrs
Must Have:
Expert knowledge and Proven experience in handling complex Mac-related technical issues
• Demonstrated success working in third-level or specialist support environments
• Experience with ticket-based support systems and SLA-driven environments
Technical Skills
• Strong knowledge of macOS operating systems, hardware, and common enterprise applications
• Proficiency with Service Now (or similar ITSM tools) for incident management and knowledge base maintenance
• Familiarity with Mac management tools (such as Jamf, Apple Remote Desktop, or similar MDM solutions)
• Ability to perform remote troubleshooting and basic Mac system maintenance
• Basic scripting knowledge or ability to execute pre-documented maintenance scripts
• Experience with log analysis and diagnostic tools for macOS
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