Printer SME

Role - Printer SME
Years of Experience - 8 to 13 years
Location - Bangalore

Key Responsibilities:

Architect and manage enterprise print infrastructure (on‑prem and cloud‑based).
Deploy, configure, and maintain  Print Servers , print queues, and driver repositories.
Manage enterprise print management tools such as  Papercut, Equitrac, Safe Com, uniFLOW, Printer Logic , etc.
Provide L2/L3 support for complex print issues and escalations.
Implement secure print solutions, pull printing, and print auditing.
Optimize print workflows, print fleet utilization, and reduce operational costs.
Oversee MFD installation, configuration, firmware updates, and fleet management.
Troubleshoot driver conflicts, spooler issues, connectivity failures, and print performance problems.
Collaborate with vendors (HP, Canon, Ricoh, Xerox, Kyocera, Lexmark).
Document architecture diagrams, SOPs, configurations, and support guidelines.
Lead print modernization initiatives such as  serverless printing , cloud print, and automation.
Manage SLA adherence, capacity planning, and reporting.

Required Technical

Skills:

Strong expertise in  Windows Print Server Management  and print spooler services.
Experience in  driver management  (Universal Print Driver, PCL, PostScript).
Hands-on with MFDs from major OEMs (HP, Canon, Xerox, Ricoh, etc.).
Proficiency in enterprise print solutions:
LRS or
Papercut MF / NG
Equitrac
uniFLOW
Safe Com
Printer Logic / Serverless Print
Knowledge of  Microsoft Universal Print  (preferred).
Strong troubleshooting skills across networks, AD, GPO, and endpoint print issues.
Basic scripting (Power Shell) for print automation.